Executive Hospitality Leader
3 weeks ago
Role Summary
We are seeking a skilled Senior Hospitality Executive to join our Experience Centre team at Williams Racing. The successful candidate will be responsible for delivering exceptional guest experiences, ensuring seamless event execution, and providing outstanding customer service.
Main Responsibilities
- Act as the rotational lead on internal and external events, including STEM programs, internal meetings, public events, and partner events.
- Supervise a small team of Hospitality Executives and provide guidance on event delivery and staffing.
- Welcoming guests and ensuring a smooth transition to meeting/event spaces.
- Assist with event delivery, including staffing, rotas, and resourcing.
- Supervise catering delivery and ensure high-quality food presentation.
- Set up and pack down rooms for meetings/events, maintaining a high level of organization.
- Assist with the bar facility, including stock taking, ordering, and presentation.
- Facilitate tours of the Williams Collection, Factory, Wind Tunnel, and DIL, showcasing the company's heritage and expertise.
- Support the supervision of the Williams Experience Centre Reception, working closely with other hosts to ensure seamless service.
- Assist with the Williams merchandise shop sales and organization, providing excellent customer service.
- Act as a key point of contact for client meetings/events, ensuring the venue is laid out to meet their needs.
- Identify opportunities to enhance the guest experience and implement improvements.
- Manage stock handling and ensure efficient inventory management.
- Adhere to sustainability requirements, minimizing food waste and promoting eco-friendly practices throughout events.
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