Global IT Support Team Lead
5 days ago
At Rotork, we are committed to delivering exceptional service to our customers worldwide. We are currently seeking an experienced **Global IT Support Team Lead** to join our team and lead our IT support operations.
In this role, you will be responsible for managing day-to-day operations, developing and implementing strategies to enhance technical and functional skills within the support teams. You will also be responsible for defining, monitoring, and optimizing services and service level agreements (SLAs), as well as spearheading continuous service improvement initiatives.
Key responsibilities include:
- Leading and developing a high-performing IT support team
- Developing and implementing strategies to enhance technical and functional skills within the support teams
- Defining, monitoring, and optimizing services and service level agreements (SLAs)
- Spearheading continuous service improvement initiatives
The estimated salary for this position is around $120,000 - $150,000 per year, depending on location and experience.
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