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Care Advocate for Vision Impaired Individuals

1 month ago

Glasgow, United Kingdom Visibility Scotland Full time

About Us

At Visibility Scotland, we are committed to empowering and encouraging vision-impaired individuals of all ages. Our mission is to provide emotional support, information, and practical advice while listening and responding to emerging situations.

The Role

This dual role involves providing patient support in NHS GGC and NHS Lothian and community-based support in Glasgow. The Patient Support / Community Worker will work closely with eye department staff and other professionals to build effective relationships and deliver awareness-raising talks to various audiences.

Responsibilities

  • Actively listen to and support people attending hospital eye departments face-to-face and over the telephone.
  • Provide emotional support, impartial information, guidance, and practical support to individuals of all ages, their families, and carers.
  • Build effective relationships with hospital staff, social work staff, and other agencies.
  • Process referrals and Certificate of Visual Impairment forms, and update client records on our CRM system.

Requirements

We are seeking an approachable, engaging, and confident individual who is comfortable supporting people facing emotional and practical difficulties due to sight loss. Resilience, organisation, flexibility, and a confident outlook are essential qualities for this role.

What We Offer

This is an exciting opportunity to join a friendly, motivated, and ambitious organisation. As a Care Advocate, you will have the rewarding opportunity to positively impact the lives of vision-impaired individuals through warmth, empathy, and non-judgmental listening.

Salary

£28,000 - £32,000 per annum, depending on experience.