Senior Operations Manager

3 weeks ago


Glasgow, Glasgow City, United Kingdom IDEX Consulting Full time

At IDEX Consulting, we are seeking a highly skilled Senior Operations Manager to lead our Pensions Administration team. The ideal candidate will have a strong background in DB Pensions and experience in leading, coaching, and motivating team members to meet event delivery targets.

Key Responsibilities:

  • Develop and implement effective processes to improve service quality and manage SLAs.
  • Set and achieve client performance targets by creating and implementing team plans.
  • Monitor project income, manage resources, and align headcount with client needs to optimize profitability.
  • Handle monthly/quarterly billing and ensure additional work is billed according to contracts.

Desirable Qualifications:

  • Strong operations management background within a Pensions Administration environment.
  • Budget and client profitability management experience.
  • Pensions knowledge is desirable.


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