Customer Service Team Lead

3 weeks ago


Gateshead, Gateshead, United Kingdom Entain Group Full time

About Us

At Entain Group, we're passionate about delivering exceptional customer experiences and driving innovation in the gaming and entertainment industries.

We believe in fostering a culture of excellence, collaboration, and continuous learning.

Job Opportunity

We're seeking an experienced Retail Customer Service Manager to join our part-time team in a key holder role.

Responsibilities will include:

  • Providing top-notch customer service and building strong relationships with customers
  • Demonstrating our products and betting terminals to customers
  • Handling customer complaints or concerns with empathy and problem-solving skills
  • Maintaining high shop standards, including opening and closing the shop as needed

What We Offer

In return for your hard work and dedication, you'll enjoy:

  • A competitive salary ranging from £25,000 to £30,000 per annum
  • Optional overtime subject to availability
  • Pension Scheme and annual ShareSave
  • Discounts with hundreds of retailers through Entain Deals
  • Healthcare and wellbeing support


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