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Derby Care Link Team Member

3 weeks ago

Derby, Derby, United Kingdom Brackenberry Full time
About the Role:

We are recruiting for a Derby Care Link Team Member to work alongside a Local Authority in Derby. As a key member of our team, you will be responsible for providing an excellent service to clients by responding to their queries and resolving issues efficiently.

Key Responsibilities:
  • Manage incoming calls from clients and provide timely responses to their queries.
  • Maintain accurate records of client interactions using our computerised call handling system.
  • Identify and resolve technical issues related to alarm equipment linked to Derby Care Link.
  • Participate in training sessions to enhance your knowledge and skills.

What We Offer:
  • A competitive hourly rate of £12.09 - £15.26.
  • The opportunity to work with a reputable Local Authority in Derby.
  • Ongoing support and training to help you succeed in your role.

Requirements:
  • Demonstrated ability to communicate effectively with clients and colleagues.
  • Proven experience in maintaining accurate records and reports.
  • A strong commitment to delivering exceptional customer service.