Senior National Account Manager

2 months ago

London, Greater London, United Kingdom Charlotte Tilbury Full time

About Charlotte Tilbury Beauty

Founded by renowned makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the global beauty industry by decoding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories, scaling at pace.

Over the last decade, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked-about brands in the beauty industry and beyond. It has become a global sensation across 50 markets, with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading technology. The company's internal culture is built on embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About the Role:

We have experienced phenomenal growth recently, and as a result, we have split our EMEA function into three, focusing on Southern Europe, Northern Europe, and the Middle East. This growth presents an exciting opportunity for an ambitious Senior National Account Manager to join our growing Southern Europe Commercial team.

You will be responsible for nurturing strategic partnerships with our retail partners, identifying new commercial opportunities, negotiating best-in-class reciprocal retailer support, and thinking limitlessly to bring the Tilbury magic to life in-store and online.

You will have a commercial mindset with a natural ability to reach creative results and achieve ambitious targets. You will be highly numerate, target-driven, commercially savvy, and passionate about working in the beauty industry.

Please note that this role is based in our London office, with the ability to work from home two days a week.

Key Responsibilities:

  • Establish and maintain amazing relationships at all levels within your designated accounts, including Buying/Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility, and exposure.
  • Conduct successful commercial negotiations on terms, pricing, distribution, space, and location, in-store availability, and support with Buying and Merchandising.
  • Ensure a top-line and detailed understanding of retail context, category, and individual store performance to identify retail opportunities and strategic needs.
  • Own all net sales forecasting for defined retailers, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner.
  • Deliver limitless strategic plans to maintain and drive #1 ranking across the estate.
  • Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Supply Chain and Demand Planning.
  • Support the development and performance of National Account Managers, including building functional expertise (forecasting) and relationship management with trade.
  • Coach and motivate National Account Managers, support them with key decision-making but lead with autonomy and accountability.

Who You Will Work With:

  • You will report directly into our Head of Commercial for Southern Europe, working as part of a supportive and ambitious team.
  • You will work closely with Operational Marketing, Visual Merchandising, PR, and Store Design to create and deliver an annual plan for each retailer, covering activation of key launches and marketing moments, eventing, store/retailer animation, considering both customer acquisition and retention.
  • Build strong working relationships with the Field Retail team, utilising insight from the field and engaging the team in the execution of the trading plans.

About You:

  • Extensive and proven experience as a Senior National Account Manager/National Account Manager, ideally within the beauty/luxury/fashion industry, though open to other industries.
  • You will be highly numerate, target-driven, commercially savvy, keen to find creative solutions to challenges, and passionate about working in the beauty industry.
  • Structured and organised but comfortable working with ambiguity, in a fast-paced and ever-evolving environment.
  • You will have a forward-thinking mindset, which allows you to push boundaries and build game-changing cross-functional relationships.
  • Excellent numerical and analytical skills with an eye for detail and rigour.
  • You can build strong, trusted relationships with excellent communication skills, both written and verbal.

Charlotte Tilbury Beauty is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best, and wanting to be part of a global #dreamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why Join Us?

  • Be a part of this values-driven, high-growth, magical journey with an ultimate vision to empower everyone, everywhere, to be the best version of themselves.
  • We're a hybrid model with flexibility, allowing you to work how best suits you.
  • 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
  • Financial security and planning with our pension and life assurance for all.
  • Wellness and social benefits, including Medicash, Employee Assist Programs, and regular social connects with colleagues.
  • Bring your furry friend to work with you on our allocated dog-friendly days and spaces.
  • And not to forget our generous product discount and gifting

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

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