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Software Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Graduate Software Customer Support Agent to join our team at Software Works for You Ltd. As a key member of our customer success team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our software solutions.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via various communication channels, ensuring their issues are resolved efficiently and to their satisfaction.
- Issue Investigation: Investigate and document customer issues using internal tools, APIs, logs, databases, and crash reports to identify root causes and implement solutions.
- Feedback Analysis: Analyze customer feedback and translate it into actionable insights for our technical team to improve our software and services.
- Training and Onboarding: Conduct online demonstrations and training sessions for new and existing customers to ensure they get the most out of our software.
- Technical Knowledge: Stay up-to-date with new technologies and deepen your understanding of our software to provide expert-level support and contribute to ongoing projects.
- Excellent Communication Skills: Possess excellent phone communication skills, strong written and verbal communication abilities, and a keen sense of observation and problem-solving skills.
- Technical Aptitude: Have a strong interest in software technologies and a willingness to learn and adapt to new technologies.
- Team Player: Be a team player with a strong sense of ownership and responsibility for completing tasks, exceptional attention to detail, and a desire for continuous improvement and learning.
- Dynamic Environment: Thrive in a dynamic environment with high energy, a positive attitude, and adaptability.
Software Works for You Ltd is a leading software company that provides innovative solutions to field service companies and trade companies. We are committed to delivering exceptional products and services that solve real issues for our customers.
We offer a hybrid working environment, with 3 days in the office and 2 days from home. Our office is located near Sevenoaks train station, making it easily accessible by public transport. We are a team that loves what we do and thrive on making an impact.
We focus on personal growth and give our team members the space to gain more responsibility as they grow. If you're ready to take on a leadership role in a dynamic environment, we encourage you to apply and join us in shaping our growth journey.
