Customer Service Manager

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Royal Station Hotel Full time

## Job Title: Duty Manager

## Job Summary

We are seeking a highly skilled and experienced Duty Manager to join our team at Royal Station Hotel. As a key member of our Front of House department, you will be responsible for overseeing the overall operation, ensuring employee productivity, monitoring efficiency and service delivery of all departments and processes in the absence of the departmental manager, and creating a positive work environment for employees.

## Key Responsibilities

* Ensure we deliver the very best customer service to our guests across the entire venue, being the main point of contact in the absence of departmental managers/ supervisors, or act as a support/ escalation point, to resolve any challenges that may arise.
* Create a collaborative, positive and motivated workforce driven to achieve the very best service and business goals.
* Develop and implement effective strategies to improve customer satisfaction and loyalty.
* Collaborate with other departments to ensure seamless service delivery and resolve any issues that may arise.
* Monitor and analyze key performance indicators to identify areas for improvement and implement changes as needed.

## What We Offer

* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.

## Requirements

* 2+ years of experience in a similar role.
* Proven track record of delivering exceptional customer service.
* Strong leadership and communication skills.
* Ability to work effectively in a fast-paced environment.
* High attention to detail and accuracy.

## How to Apply

If you are a motivated and experienced Duty Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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