Technical Implementation Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time
Job Description

Home-Based with UK Travel Opportunities

As a valued member of our Housing Implementation Support team, you will play a pivotal role in driving the successful implementation of the NEC Housing system at new customer sites. Your exceptional consultancy, training, and support services will empower customers to optimize the system's features, ensuring seamless operations and customer satisfaction.

  • Lead the implementation process, providing expert guidance and support to customers.
  • Offer valuable advice on data migration into NEC Housing, ensuring accuracy and efficiency.
  • Conduct comprehensive training sessions and consultancy services, empowering customers to leverage features such as DTI, Query View, Task Manager, Archiving, and Variable Warnings.
  • Assist customers with data manipulation and cleansing activities, facilitating smooth operations.
  • Provide critical support during year-end processes, including dataloads, extracts, and notifications, particularly in Leasehold Service Charge and Rent areas.

Qualifications:

  • Demonstrate exceptional training and consultancy skills, delivering clear and impactful services.
  • Exhibit excellent interpersonal, communication, and organizational abilities to foster strong customer relationships.
  • Possess a deep understanding of the NEC Housing product, ensuring seamless support and guidance.
  • Exhibit a high level of proficiency in SQL, enabling you to work with data effectively and efficiently.
  • Utilize your expertise in Oracle databases, leveraging their power to enhance performance.
  • Embrace occasional travel opportunities, both domestic and international, to collaborate directly with customers and deliver exceptional service.

Additional Information:

  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK.
  • Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

About Us:

We're NEC Software Solutions, a global tech giant with a mission to push the boundaries of what's possible. Our software helps dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies. Join us in making a difference and supporting amazing public services.

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