Technical Implementation Director

4 weeks ago

Birmingham, Birmingham, United Kingdom Eames Consulting Full time
Job Title: Technical Implementation Director

At Eames Consulting, we are seeking a highly skilled Technical Implementation Director to lead our operations and policy servicing team. As a key member of our organization, you will play a crucial role in driving innovation, efficiency, and technical excellence within the division.

Key Responsibilities:

* Provide strategic direction and technical leadership to the operations division, guiding the implementation of innovative solutions to improve efficiency and effectiveness to enable growth.

* Define and maintain the technical architecture roadmap for policy administration and operational workflow systems and processes, ensuring scalability, reliability, and security.

* Identify opportunities to streamline operations workflows through automation, digitization, and integration of data and analytics.

* Collaborate with risk management teams to ensure operations and policy administration processes comply with regulatory requirements and industry best practices.

* Lead the design, development, and implementation of technical solutions to support operations workflows, including AI, workflow, task management, policy administration and document management, data analytics platforms, and decision support systems.

* Stay up to date on emerging technologies, industry trends and competitor activity, providing thought leadership, insight into a vision of the possible, recommending and driving adoption of relevant advancements.

* Design and architect scalable, secure, and robust systems that meet the unique requirements of specialty insurance policy lifecycle processes.

* Manage and enhance software/data architecture best practices, standards, patterns, and reference architectures as part of the wider architecture team.

* Drive continuous improvement initiatives and innovation to enhance customer and policy servicing processes, optimize efficiency and improve decision quality.

* Engage with 3rd party suppliers including software vendors, ensuring that changes delivered are in line with standards.

* Collaborate with the IT infrastructure team to ensure a robust and secure IT infrastructure that supports underwriting processing activities.

* Ensure the confidentiality, integrity, and availability of policy data and systems through the implementation of robust security measures and compliance with relevant regulations (e.g., data protection, security standards and privacy laws).

Requirements:

* Strong analytical and problem-solving skills, with the ability to analyze complex data sets, identify patterns, and make data-driven decisions.

* Technology background, ideally with experience in technical development and configuration roles and/or relevant technical qualifications e.g. a degree in Computer Science, Information Technology, or related technical development or systems configuration field.

* Minimum of 8 years of experience in technology development and delivery, with at least 5 years focused on policy administration and related systems.

* Proven experience with Guidewire Policy Centre implementations, including new implementations, upgrades, customizations, and integrations. Cloud implementations a distinct advantage.

* Proven experience in designing and implementing complex technical solutions within the insurance or financial services industry, with a strong understanding of underwriting and policy management processes and systems.

* Expertise in system architecture, design patterns, and software development methodologies.

* A deep understanding of the insurance process and related systems, in particular AI Automation systems in submission, APIs and integration, policy administration, workflow automation, document management, low-code (e.g. PPL, Blueprint II, Delegated), Billing and Payments

* Knowledge of insurance policy life cycle, processing systems, methodologies, and best practices.

* Thorough knowledge of regulatory requirements and compliance standards relevant to the insurance industry, with experience implementing controls and processes to ensure compliance.

* Understanding of data security, privacy, and compliance requirements.

Preferred Qualifications:

* Ideally holds Bachelor's or Master's degree in Computer Science, Engineering or a related field.

* Industry experience and qualifications on systems and development languages

* TOGAF, CISSP, PMP) preferred.

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