Technical Support Specialist
2 days ago
We are seeking a skilled Technical Support Specialist to join our team. This role offers opportunities to grow your technical expertise and customer service skills while contributing to innovative IT solutions.
The estimated salary for this position is £35,000 - £45,000 per annum, depending on experience and location.
Key Responsibilities:
- Provide first-line IT support for hardware, software, and basic network issues.
- Manage and resolve incidents using ServiceNow or similar platforms.
- Install, configure, and maintain computer systems and peripherals.
- Handle user accounts and permissions in Active Directory.
- Maintain documentation of support activities and solutions.
- Collaborate on IT projects like system upgrades and deployments.
- Adhere to security protocols and IT policies.
Requirements:
- Proven IT support experience with expertise in:
- ServiceNow or ITSM platforms.
- Windows 10/11, macOS, and networking basics (TCP/IP, DNS, VPNs).
- Microsoft Office 365 administration.
- Strong customer service and communication skills.
- Understanding of cybersecurity principles and ITIL practices.
- Experience with cloud platforms like Azure or AWS.
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