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Customer Service Representative
4 weeks ago
Job Summary:
The Customer Support Specialist is responsible for providing exceptional customer service and support to RMLD customers and other departments. This role requires strong organizational skills, a professional demeanor, and the ability to communicate effectively in a fast-paced environment.
Key Responsibilities:
- Provide day-to-day support to customers and other departments, addressing inquiries and concerns in a timely and professional manner.
- Assist with the maintenance of the front counter, processing payments and handling customer inquiries using RMLD's CRM and billing software.
- Manage the reception area to ensure effective in-person, telephone, and mail communications.
- Retrieve and distribute daily mail, as well as coordinate incoming and outgoing express mail and packages.
- Process customer rebates and incentive programs, and provide credit and collection services as needed.
- Assist with all aspects of customer billing and provide support to customers with billing-related inquiries.
Requirements:
Education: Bachelor's Degree in Business Administration or equivalent.
Experience: Minimum of two years of utility-related or relevant experience in performing clerical duties and handling customer service situations.
Skills and Abilities:
Excellent command of the English language, strong writing and typing ability, and strong interpersonal, organizational, and prioritizing skills.
License: Driver's License valid in MA is required.
