Mobile Responder

5 days ago


Bury St, Suffolk, United Kingdom Medequip Full time £8,372
About the Role

As a Mobile Responder for Medequip Connect, you will play a vital role in linking our vulnerable clients with the support services they need.

You will work on a flexible 24/7 rota from home, responding to calls from our clients who press their alarm units. Our operators will then contact the nearest Community Responder to assess the situation and provide assistance or call emergency services if needed.

Your day-to-day responsibilities will include:

  • Responding promptly to alarm calls and assessing the care and support needs of individuals at risk.
  • Dealing with referrals, maintenance, and installing alarm equipment at clients' premises and explaining how the equipment works.
  • Providing last resort personal care when on a call-out, maintaining clients' dignity.
  • Assisting with promoting the service in local communities.
What We Offer

We are committed to providing a supportive environment that empowers our staff to deliver exceptional care. As a Mobile Responder, you can expect:

  • A competitive salary of £8,372 per annum plus an on-call allowance up to £11,869.
  • 29 days holiday (increasing to a maximum of 33 days inclusive of Bank Holidays).
  • Fuel allowance.
  • Ongoing professional development, training, and learning opportunities.
  • Pension scheme.
  • Healthcare scheme.
  • Life assurance.
  • Cycle to work scheme.
  • Care First employee assistance program including free counseling.
  • Access to Perkbox discount platform.
  • Free uniform.
  • Work phone.
  • Free DBS check.
About You

To succeed in this role, you will need:

  • A responsible and caring nature.
  • A flexible approach.
  • A full UK driving license, and access to an appropriately insured and taxed vehicle for business use.
Company Overview

Medequip Connect is a leading provider of Technology Enabled Care (TEC) services, supporting over 41,000 people nationwide. We empower individuals to maintain their independence by providing reassurance and support to older, disabled, or vulnerable people in their own homes.



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