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Food and Beverage Service Associate

2 months ago

London, Greater London, United Kingdom Royal Lancaster London Full time

About the Role

We are seeking a passionate and dedicated Food and Beverage Service Associate to join our team at the Royal Lancaster London. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional service to our guests and ensuring a memorable experience for all.

Key Responsibilities

  • Welcome guests as they enter the outlets with a smile and a clear greeting.
  • Escort guests to the table, present menu, show buffet, describe specials, and beverage list, and use available knowledge to exceed guests' expectations.
  • Ensure every guest receives exceptional service of food & beverage according to the company policy, SOPs and AA and LQA standards from him/herself as well as other colleagues.
  • Assist in opening and procedures in the outlets.
  • Assist with clearing, re-setting tables, taking orders, serving food and drinks, polishing, equipment, and maintaining the buffet, following departmental standards.

Requirements

  • 40 hours per week, on a shift rota.
  • Ability to work in a fast-paced environment and maintain a positive attitude.
  • Excellent communication and interpersonal skills.
  • Ability to work as part of a team and provide exceptional service to guests.

About Us

The Royal Lancaster London is a leading hotel in London, known for its exceptional service and commitment to excellence. We are proud to be a Best Employer for 2021 at Springboard's Excellence Awards and a member of Preferred Hotels & Resorts. We are committed to providing a positive and inclusive work environment for all our employees.