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Front Office Supervisor

1 month ago

Hastings, East Sussex, United Kingdom Accor Full time
About the Role

We are seeking a skilled and experienced Front Office Supervisor to join our team and contribute to delivering exceptional customer experiences.

As a key member of our front office team, you will be responsible for leading and motivating your colleagues, driving sales and revenue growth, and ensuring that all operational procedures are followed.

Key Responsibilities:

  • Manage and coordinate front office operations, including check-in, check-out, room assignments, and billing.
  • Supervise and train front desk staff to ensure they provide exceptional customer service and meet performance expectations.
  • Analyze sales data and identify opportunities for growth and improvement.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and effective communication.

Requirements:

  • A minimum of 1-2 years' experience in a supervisory role within the hospitality industry.
  • Proven track record of driving sales and revenue growth, with a strong understanding of market trends and competitor analysis.
  • Exceptional leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • Familiarity with hotel operations systems and software, such as Opera PMS.
  • Fluency in English and Spanish, with additional languages highly valued.

What We Offer:

  • A competitive salary up to £12.97 per hour.
  • Free meals on duty and uniforms provided.
  • Bonus break of 2 complimentary stays in our hotels in the UK.
  • Accor F&B Discount at any Accor Hotel Worldwide.
  • Accor Friends and Family Rates.
  • Accor Development Program.