Financial Service Associate

3 weeks ago


Salisbury, Wiltshire, United Kingdom State Employees' Credit Union Full time

About the Job:

We are seeking a skilled and customer-focused Financial Service Associate to join our team at State Employees' Credit Union.

About the Role:

This is a full-time position responsible for providing exceptional member service through all delivery channels. The successful candidate will be responsible for handling functions such as cash box management, account opening and maintenance, phone inquiries, safe deposit boxes, and other services as needed.

Key Responsibilities:

  1. Establish new membership, open accounts, and process changes in accounts.
  2. Keep daily and monthly records of vault control, returned checks, Visa gift cards, theme park tickets, forgeries, and coin.
  3. Prepare, order, and verify cash delivery and shipment once a week.
  4. Assist members with account problems, checking reconciliations, or errors in transactions.
  5. Answer phone calls, file paperwork, scan documents into Image System, and perform other clerical duties as needed.
  6. May begin training in other areas of branch operations as needed.
  7. Must be willing to engage in ongoing training and professional development.
  8. Other training and education as required by management.
  9. Should have basic computer skills.
  10. Must be able to speak English fluently.
  11. Must adhere to the work schedule and attendance policy established by manager.

Requirements:

The successful candidate must have a high school diploma or equivalent, basic computer skills, and excellent communication and interpersonal skills. Must be able to work in an office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.

Estimated Salary: $45,000 - $55,000 per year.

About Us:

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a 'Do the Right Thing' mission and a goal of helping people in our community. We are committed to Diversity and Inclusion and value the differences in our staff and in our North Carolina communities.



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