Current jobs related to Onboarding & Customer Support Specialist - London, Greater London - Mintago

  • Product Support Specialist

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    Customer Support SpecialistCulture Amp is seeking a highly skilled Customer Support Specialist to join our London-based team. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our platform.Key Responsibilities:Provide timely and effective support to...

  • Product Support Specialist

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    Customer Support SpecialistCulture Amp is seeking a highly skilled Customer Support Specialist to join our London-based team. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our platform.Key Responsibilities:Provide timely and effective support to...

  • Product Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, empowering companies to transform employee engagement, drive performance management, and develop high-performing teams.Job Title: Product Support SpecialistWe're seeking a highly skilled Product Support Specialist to join our London-based team, covering the GMT/British time...

  • Product Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, empowering companies to transform employee engagement, drive performance management, and develop high-performing teams.Job Title: Product Support SpecialistWe're seeking a highly skilled Product Support Specialist to join our London-based team, covering the GMT/British time...

  • Sales Development Representative

    1 week ago

    London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, revolutionizing how employees across companies create a better world of work.Job DescriptionWe're looking for an exceptional Sales Development Representative to join our mission to make the power of people analytics accessible to everyone.This is a hybrid role where your...

  • Enterprise Customer Experience Director

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About Culture AmpCulture Amp is a leading employee experience platform that empowers companies to transform employee engagement, drive performance management, and develop high-performing teams. With a comprehensive employee dataset and people science, Culture Amp helps innovative companies like Canva, On, Asana, Dolby, McDonalds, and Nasdaq create a better...

  • Senior Director, Enterprise Customer Experience Lead

    2 months ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking an experienced Senior Director to lead our Enterprise Customer Experience team in the EMEA region. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.Key ResponsibilitiesLead the evolution of our Customer Experience practices in...

  • Senior Director, Enterprise Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleThe EMEA Head of Enterprise Customer Experience will oversee the seamless onboarding, adoption, and ongoing success of our customers. This role is crucial in driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer activation, and overall customer satisfaction.Key ResponsibilitiesLead the evolution of our Customer Experience...

  • Senior Director, Enterprise Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleThe EMEA Head of Enterprise Customer Experience will oversee the seamless onboarding, adoption, and ongoing success of our customers. This role is crucial in driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer activation, and overall customer satisfaction.Key ResponsibilitiesLead the evolution of our Customer Experience...

  • Senior Director, Enterprise Customer Experience Lead

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking an experienced Senior Director to lead our Enterprise Customer Experience team in EMEA. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.This role is crucial in driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR),...

  • Senior Director, Enterprise Customer Experience Lead

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Director to lead our Enterprise Customer Experience team in EMEA. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.This role is crucial in driving Gross Revenue Retention (GRR), Net Revenue...

  • Senior Director, Enterprise Customer Experience Lead

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking an experienced Senior Director to lead our Enterprise Customer Experience team in EMEA. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.This role is crucial in driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR),...

  • Senior Director, Enterprise Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking an experienced Senior Director to lead our Enterprise Customer Experience team in EMEA. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.This role is critical in driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR),...

  • Senior Director, Enterprise Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Director to lead our Enterprise Customer Experience team in EMEA. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.This role is critical in driving Gross Revenue Retention (GRR), Net Revenue...

  • Senior Director, Enterprise Customer Experience Lead

    4 weeks ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Director to lead our Enterprise Customer Experience team in EMEA. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.This role is crucial in driving Gross Revenue Retention (GRR), Net Revenue...

  • Senior Director, Enterprise Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking an experienced Senior Director to lead our Enterprise Customer Experience team in EMEA. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.This role is critical in driving Gross Revenue Retention (GRR), Net Revenue Retention (NRR),...

  • Senior Director, Enterprise Customer Experience Lead

    1 month ago

    London, Greater London, United Kingdom Culture Amp Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Director to lead our Enterprise Customer Experience team in EMEA. As a key member of our leadership team, you will be responsible for driving the seamless onboarding, adoption, and ongoing success of our customers.This role is critical in driving Gross Revenue Retention (GRR), Net Revenue...

  • Implementation Solutions Manager

    3 weeks ago

    London, Greater London, United Kingdom Learn Amp Full time

    About Learn AmpLearn Amp is a rapidly growing, award-winning company on a mission to unlock each organisation's potential through the development and alignment of its people. In short, we're making work-life work better. We've built a unique People Development Platform that helps our global customers drive learning, connectivity, and performance in their...

  • Implementation Solutions Manager

    3 weeks ago

    London, Greater London, United Kingdom Learn Amp Full time

    About Learn AmpLearn Amp is a rapidly growing, award-winning company on a mission to unlock each organisation's potential through the development and alignment of its people. In short, we're making work-life work better. Our unique People Development Platform helps global customers drive learning, connectivity, and performance in their people—all in one...

  • Implementation Solutions Manager

    3 weeks ago

    London, Greater London, United Kingdom Learn Amp Full time

    About Learn AmpLearn Amp is a rapidly growing, award-winning company on a mission to unlock each organisation's potential through the development and alignment of its people. In short, we're making work-life work better. Our unique People Development Platform helps global customers drive learning, connectivity, and performance in their people—all in one...

Onboarding & Customer Support Specialist

2 months ago

London, Greater London, United Kingdom Mintago Full time
About the Role

Mintago is seeking a highly skilled and experienced Onboarding & Customer Support Specialist to join our team. As a key member of our customer success department, you will play a crucial role in ensuring that our clients experience a seamless and impactful onboarding process.

Key Responsibilities
  • Onboarding Process Management
    • Lead the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation.
    • Collaborate closely with the sales team to understand client requirements and expectations.
  • Client Support and Engagement
    • Provide exceptional customer support to clients, responding to inquiries and resolving issues in a timely and professional manner.
    • Develop and deliver comprehensive demo sessions for clients, ensuring they are well-versed in utilizing our financial wellbeing platforms.
  • Process Improvement and Optimization
    • Proactively identify and address any issues or roadblocks that may arise during onboarding.
    • Utilize feedback from customer success software to improve the onboarding process and address areas of concern.
  • Documentation and Communication
    • Create and maintain user-friendly documentation of the onboarding process, collateral, and training materials as required.
    • Communicate effectively with internal teams to ensure seamless onboarding and customer support.
Requirements
  • Minimum 2 years of experience in a customer implementation or onboarding role in a SaaS B2B company.
  • Background in establishing systems, building processes, and structure where little exists.
  • Ability to learn about and communicate financial wellness solutions and understand their implications.
  • Experienced in facilitating meetings and virtual workshops with strong written and verbal communication skills.
  • Demonstrable skills and experience working directly with clients and external stakeholders in program/project management, sales, negotiation, and/or mediation.
What We Offer
  • Your choice of work kit (ThinkPad or MacBook Pro).
  • Hybrid work (2 days in office).
  • Budget for equipment to set up your home office.
  • A flexible company discretionary unlimited leave policy + your birthday off.
  • Flexible company hours so you can fit your life commitments - no company fixed hours as we trust you to manage your time and focus on outcomes delivered.
  • A £300 yearly budget for your own learning and development.
  • Mintago matches your pension contributions up to 4%.
  • Private medical insurance (provided by Vitality).
  • Life insurance (provided by MetLife).
  • Cash plan (provided by Medicash).
  • Access to retail & travel discounts.
  • Access to salary sacrifice benefits across cycle to work, mobile, gym, tech, groceries, and EV.