Cloud Support Specialist
1 month ago
We are seeking a highly skilled Cloud Support Engineer to join our team at AWS EMEA SARL (UK Branch). As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, helping them to troubleshoot and resolve issues with our cloud-based services.
Key Responsibilities- Provide technical support to customers via phone, email, and web/live chat
- Apply advanced troubleshooting techniques to resolve complex technical issues
- Work with customers to identify and resolve issues with our cloud-based services
- Partner with development teams to resolve complex issues and improve our services
- Develop and present training to new hires and other teams
- Coach and mentor new hires to help them develop their technical skills
Our team is dedicated to providing exceptional customer support and we are looking for a talented individual to join our team. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.
What We Offer- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Access to cutting-edge technology and tools
- A collaborative and inclusive team culture
- Experience in network and operating system support
- Experience in technical support
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
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