Cloud Support Specialist

1 month ago


Reading, Reading, United Kingdom AWS EMEA SARL (UK Branch) Full time
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at AWS EMEA SARL (UK Branch). As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, helping them to troubleshoot and resolve issues with our cloud-based services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and web/live chat
  • Apply advanced troubleshooting techniques to resolve complex technical issues
  • Work with customers to identify and resolve issues with our cloud-based services
  • Partner with development teams to resolve complex issues and improve our services
  • Develop and present training to new hires and other teams
  • Coach and mentor new hires to help them develop their technical skills
About the Team

Our team is dedicated to providing exceptional customer support and we are looking for a talented individual to join our team. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools
  • A collaborative and inclusive team culture
Requirements
  • Experience in network and operating system support
  • Experience in technical support
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks


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