Operational Management Specialist

7 hours ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
Job Description: Operational Management Specialist

In this role as an Operational Management Specialist at Anderson Knight, you will oversee the team's adherence to established procedures and quality standards. Key responsibilities include handling incoming phone calls, managing queries and requests from existing customers, and diagnosing faults using remote system data to inform decisions on engineer attendance or remote call management. It is essential to understand customer contracts and assist in delivering service level agreements. You will also be responsible for creating and distributing scheduled and ad-hoc reports as needed. Strong proficiency in Excel and Microsoft packages is required.

About the Company:
- Our company culture prioritizes teamwork and collaboration
- We foster a supportive environment that encourages growth and development
- Competitive salaries and benefits package offered

The estimated salary for this role is approximately £42,000 - £48,000 per year, based on experience and location.

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