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Infrastructure and Network Team Lead

2 months ago

Bristol, Bristol, United Kingdom Vocative Consulting Ltd Full time
About the Role

Vocative Consulting Ltd is seeking an experienced Infrastructure Leader to join our team and lead our Digital Platforms and Network Teams. This is an exciting opportunity to drive the delivery of new IT capabilities across the organisation and ensure the smooth and efficient operation of our Platforms, Server and Networking teams.

Key Responsibilities
  • Operational Leadership: Provide operational leadership and direction for Digital Platforms and Networks, developing and successfully communicating the function's strategy, vision, and roadmap to stakeholders across the IT Department and wider organisation.
  • Process Improvement: Lead on initiatives to optimise IT service delivery processes, based on ITIL best practices, identifying areas for process improvement.
  • Transformation: Lead on the transformation of our Datacentre and Cloud Infrastructures, reducing the complexity of the environment, introducing cutting-edge technologies and improving service delivery to the end users.
  • Performance Management: Proactively manage performance, ensuring KPI targets are met, driving service excellence with an active focus on customer satisfaction, making effective use of technology to remove unnecessary barriers.
  • Supplier Management: Work with key suppliers to deliver services and support to the organisation, ensuring that its IT Infrastructure is maintained and operating optimally.
  • Business Continuity: Ensure business continuity plans and recovery processes are in place and tested for Infrastructure platforms.
  • IT Service Monitoring: Ensure IT Services are monitored and proactive maintenance performed to prevent service outages occurring.
  • Training and Development: Establish a skill matrix to influence the training plan to develop skills on current and emerging technologies.
  • Emergency Response: Manage the Emergency Response Team (EMT) service, including the out of hours service provision with our external service provider.
  • Stakeholder Management: Manage relationships with senior stakeholders and external partners, being trusted to report accurately against progress and escalate risks and issues to an appropriate level for resolution or mitigation.
Requirements
  • IT Service Management: Proficiency in IT Service Management frameworks such as ITIL, with a focus on optimising service delivery processes and implementing best practices.
  • Strategy Development: Capability to develop and execute strategies for service improvement, aligning with organisational objectives and industry standards.
  • SLA and KPI Management: Skills in defining and driving SLAs, KPIs, and other metrics to measure service efficiency and effectiveness, supported by strong analytical capabilities.
  • Team Leadership: Ability to lead and motivate a team, including recruitment, development, and performance management, fostering a collaborative and productive work environment.
  • Technical Knowledge: Strong technical knowledge across a range of IT disciplines.
  • Analytical and Problem-Solving Skills: Excellent analytical, problem-solving, and strategic-thinking abilities.
  • Planning and Organising: Strong planning and organising skills, able to balance immediate and longer-term goals and utilise knowledge of operational and business activities to prioritise demand.