Payroll Software Technical Support Specialist

2 days ago


Farnborough, Hampshire, United Kingdom THE CHARALLE GROUP Full time

Job Overview

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  • Job Type: Full-time
  • Firm: The Charalle Group
  • Salary: £27,000 - 28,000 per annum
  • Location: Farnborough, Surrey

We are seeking a highly skilled Payroll Software Technical Support Specialist to join our team at The Charalle Group. As a key member of our support team, you will provide expert technical assistance to clients regarding our payroll software systems.

About the Role

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  • You will be responsible for providing first-line support to clients via email and telephone, ensuring timely and accurate resolution of their queries and issues.
  • You will work closely with internal stakeholders, including operations, sales, client success, marketing, and technology teams, to manage client payroll requirements.
  • You will utilize our CRM system to record client interactions and collaborate with peers to create a team of subject matter experts.
  • You will be expected to complete tasks accurately and efficiently, adhering to deadlines, instructions, policies, and procedures.

Your Skills and Qualifications

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  • You should have previous experience working with applications, preferably in the HR/Payroll sector.
  • You should have previously worked with SaaS products.
  • You should be an analytical thinker with an innovative approach to problem-solving.
  • You should be able to work to deadline, prioritizing appropriately using sound judgment.
  • You should be comfortable working with others, building effective working relationships with clients and colleagues.
  • You should have excellent communication skills, both written and verbal.


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