Team Leader

4 weeks ago


Taunton, Somerset, United Kingdom Hobbycraft Full time

About the Role

We are seeking a skilled Team Leader to support our management team and drive sales at Hobbycraft. As a key member of our team, you will be responsible for delivering excellent customer service and developing our colleagues.

Key Responsibilities

  • Operate the till and handle cash, credit/debit card, and gift card transactions accurately
  • Oversee store operations, including merchandising, goods in, warehouse operations, and duty management responsibilities
  • Support and coach new colleagues to ensure a smooth onboarding process
  • Coordinate the workload of colleagues to ensure efficient store operations
  • Answer customer enquiries and provide product information

About You

  • A minimum of 1 year's previous retail experience is essential, with managerial or supervisory roles being advantageous
  • Passion for all things craft and a desire to inspire others
  • Ability to learn and share expertise of products to fit customer needs
  • High levels of enthusiasm, drive, and motivation
  • Confident and clear communication skills
  • Flexibility to accommodate business trading needs

Benefits

  • Rates of pay above minimum wage
  • 25% Discount Card for Hobbycraft Stores
  • Generous holiday entitlement with increases each holiday year
  • A creative working environment
  • Company pension contribution
  • Cycle to Work Scheme
  • Access to our Employee Support Programme for overall well-being
  • Continuous training, development, and performance management
  • Colleague Social Events throughout the year

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