Neighbourhood Support Specialist

8 hours ago


Winchester, Hampshire, United Kingdom a2dominion Full time

Job Overview

A2Dominion is seeking an experienced Neighbourhood Officer to join our team in Winchester, Hampshire. This part-time role involves delivering front line customer facing services, working with vulnerable people and community groups, and excellent problem-solving and customer service skills.

Responsibilities

  • Manage a designated portfolio of properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations.
  • Carry out and monitor regular estate inspections, tenancy audits, and ensure accurate records are maintained.
  • Act as a point of contact for residents, responding promptly to queries, concerns, and complaints in a professional and empathetic manner.
  • Work with diverse tenants who require extra support and refer them to appropriate support services.
  • Attend and represent the organisation at court, external meetings, case conferences, forums, and evictions.

Requirements

  • Full UK driving licence and access to own vehicle for work use (essential).
  • Experience of working with vulnerable people and community groups.
  • Knowledge of housing law and housing management issues, welfare benefits, and financial inclusion (highly desirable).
  • Educated to GCSE level or equivalent in Maths and English (Grades A*- C).

Benefits

  • Estimated salary: £34,285 - £35,500 pro rata (depending on experience) + Generous Benefits.
  • 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
  • Up to 8% contributory pension.
  • Flexible working.
  • Investment in your learning and development.


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