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Senior Operations Manager

1 month ago

London, Greater London, United Kingdom Universal Business Team Full time
Job Description:

This is a dynamic leadership opportunity with a global company, Universal Business Team (UBT), a leader in the interiors market. The role of Operations Director requires a seasoned professional to oversee financial management, operations optimisation, client services management, and strategic management.

As a key member of the UBT EMEA team, you will report directly to the General Manager for EMEA and work closely with the senior leadership team. Your primary focus will be on driving business growth, improving operational efficiency, and delivering exceptional customer service.

The ideal candidate will have a strong background in senior leadership, preferably within the contracting and/or interiors market. A manufacturing background understanding quality control would be advantageous. You should have full knowledge of lean processes reducing waste, continuous improvement, and improving efficiency. Strong commercial awareness and strategic planning skills are essential.

Key Responsibilities:

  • Financial Management: Develop and implement financial strategies to manage and reduce debt, provide regular updates on accounts payable and receivable, and prepare weekly financial forecasts.
  • Operations Optimisation: Plan and model demand for stock, update product pricing, perform root cause analysis on product issues, and identify best practices for process improvement.
  • Client Services Management: Negotiate contracts with clients and oversee installations to ensure high-quality service delivery.
  • Strategic Management: Oversee the management of new premises and OEM partnerships, ensuring alignment with strategic goals.

Requirements:

  • Proven experience in a senior leadership role within the contracting and/or interiors market would be highly desirable.
  • A manufacturing background understanding quality control would be advantageous.
  • Full understanding of lean processes reducing waste, continuous improvement, and improving efficiency.
  • Strong commercial awareness ideally within a growing SME business or medium-sized company with international presence.
  • Strong competency in strategic planning and business growth.
  • Financial expertise and experience in reporting and management information.
  • Working knowledge of data analysis and performance metrics.
  • Excellent interpersonal and public speaking skills.
  • UBT 3MAC or equivalent qualification; UBT ABM or similar is a plus.

About Our Client:

Universal Business Team (UBT) is a global leader in the interiors market, specialising in creating innovative solutions for acoustic comfort. With locations in the United States, Australia, and now London, they are expanding their footprint and looking for an experienced Operations Director to join their team.

Benefits:

  • Salary: £80,000 - £100,000 per annum, negotiable.
  • Car allowance: £8,000 per annum.
  • Excellent holiday package.
  • Profitshare bonus scheme.
  • Collaborative working environment.
  • Necessary tools of the trade (phone, laptop).
  • Complimentary access to educational tools like UBT OBC Forum and LinkedIn Learning.
  • An opportunity to work with a global company, sharing best practices and driving real change.

For more information about this exciting opportunity, please refer to the job description below.