Tusker Customer Support Specialist

1 week ago

Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time

About this Opportunity

To support our drivers by delivering exceptional service, through knowledge, education, and passion. To do the right thing while always putting the driver and their experience first.

Key Responsibilities

  • Take full accountability for the work and service you deliver, striving to exceed KPIs and SLAs through inbound and outbound interactions in the team.
  • Own any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task.
  • Respond to all interactions articulately and professionally, providing all the information required first time.
  • Always put yourself in the driver's shoes to see things from their perspective.
  • Take time to understand the driver's needs to deliver difficult messages, using each opportunity to explain and educate.
  • Management of internal and external systems, keeping information accurate and up to date.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award-winning car leasing company who have been providing company car and tax-efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet-positive mobility and a brighter, more sustainable future. We're committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.

What you'll need

  • Excellent verbal and written communication skills with a polite and professional telephone manner.
  • Proactively looks for how to do the best job with an inquisitive nature that asks questions about context and impact.
  • Manage self with strong organisational and time management skills.
  • Ability to flex and prioritise to meet varied business pressures.
  • High accuracy levels and attention to detail.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

  • A generous pension contribution of up to 15%.
  • An annual performance-related bonus.
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 22 days' holiday, with bank holidays on top.
  • A range of wellbeing initiatives and generous parental leave policies.

This is a once-in-a-career opportunity to help shape your future as well as ours.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together, we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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