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Front of House Supervisor

1 month ago

Ashford, Kent, United Kingdom RedCat Pubs Full time
Front of House Supervisor

About the Role

We are seeking an experienced and ambitious Front of House Supervisor to join our team at RedCat Pubs. As a Front of House Supervisor, you will be responsible for leading a team of staff to deliver exceptional customer service and ensure a warm and welcoming atmosphere for our guests.

Key Responsibilities

  • Team Enabler - Encourage and support a culture of learning and development, and talent retention by continually coaching team members, being courteous even under pressure, and assisting with appraisals.
  • Lets' Grow Together - Be commercially aware of what it takes to grow a business and increase profitability through effective marketing initiatives and valuing customer feedback.
  • Positive Attitude - Provide unexpected surprises to the team and customers, and moments of care, being calm and considerate of fellow colleagues.
  • Compliance Management - Demonstrate due diligence in health and safety, food safety allergen awareness, and risk assessment according to RedCat policies.
  • Exceptionally Customer Focused - Be approachable, calm, and friendly, even in times of pressure.
  • A Product Expert - Be passionate about our offering and know everything about it.
  • Venue Maintenance - Ensure the ambiance of the venue is as warm, welcoming, tidy, and safe as possible, and communicate any issues clearly to senior management.
  • Stock and Cash Handling - Be confident using EPOS, software programs, manual systems to accurately manage, record, and report stock, cash, and rotas, taking responsibility of security, wastage, profit margins, and licensing law when on duty.

About RedCat Pubs

RedCat Pubs are acquiring multiple pubs and inns in sought-after locations across the UK. Our calling is to revive and regenerate potentially amazing spaces, by investing heavily in the buildings, and design, their branding, and most of all the people. By providing industry-leading, lifestyle-enhancing spaces, we will be injecting excitement back into the hospitality sector.

The RedCat Way

We want every employee at RedCat to carry out their role and responsibilities with the same approach, having integrity, showing care, and being respectful. Whether you are managing a 30-room boutique hotel or you are making cocktails in a leading high street café bar, you can all carry out these duties in the same RedCat way. Hospitality is your personality, that's why you are an honest problem solver who will roll up your sleeves and make sure every customer you serve has an incredible experience, one to write home about.