Housekeeping Team Leader

2 weeks ago


Carlisle, Cumbria, United Kingdom Center Parcs Full time

Housekeeping Team Leader - Accommodation

At Center Parcs, we strive to provide exceptional guest experiences. To achieve this, we need a skilled Housekeeping Team Leader to oversee the maintenance of our accommodation units and public areas.

This role involves supervising a team of Housekeeping Assistants, providing training and development to ensure high standards of cleanliness and hygiene are met. You will also be responsible for organizing and allocating duties, motivating and developing your team, and monitoring cleaning standards.

Key Responsibilities:

  • Supervise the Housekeeping team to ensure efficient and effective cleaning operations
  • Provide training and development to Housekeeping Assistants to maintain high standards of cleanliness and hygiene
  • Organize and allocate duties to ensure seamless operations
  • Motivate and develop the Housekeeping team to achieve exceptional results
  • Monitor cleaning standards and ensure maximum security is maintained

Requirements:

  • Sociably confident with excellent interpersonal skills and the ability to support, develop, and lead a team
  • Good knowledge and exposure of using technology and hand-held devices, with a willingness to be trained on relevant apps and software
  • Motivational approach to colleagues and work
  • Empathetic and supportive approach to leading a team

About the Benefits:

  • Colleague Bonus Scheme
  • Pension Scheme with Life Assurance
  • Colleague Recognition and Reward Scheme
  • Free use of leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in our restaurant and retail outlets
  • Access to Perks at Work Portal
  • Employee Assistance Program

Working Hours:

Working on Mondays and Fridays, you will be contracted to work either 64 or 72 hours per 4-week period. Shifts will be working from 8:30am – 5pm and will include 1 hour's paid travel and free bus from the West Coast or 1 hour's paid travel from Carlisle.

As our village is open 365 days a year, your working hours will include weekends, public/bank holidays, and during Christmas and/or New Year on a rota basis.

Experience, Skills & Qualifications:

  • Essential requirements:
    • Sociably confident with excellent interpersonal skills and the ability to support, develop, and lead a team
    • Good knowledge and exposure of using technology and hand-held devices, with a willingness to be trained on relevant apps and software
    • Motivational approach to colleagues and work
    • Empathetic and supportive approach to leading a team
  • Desirable requirements:
    • Experience of leading a team in a demanding service-driven environment
    • Previous experience in the cleaning and/or hospitality industry
    • Customer service experience
    • Ability to coach and encourage individuals to be accountable for their own performance


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