Call Centre Supervisor Opportunity

3 weeks ago


Leicester, Leicester, United Kingdom Otis Full time

We are seeking a highly motivated and experienced Call Centre Supervisor to join our team at Otis. As a key member of our call centre team, you will be responsible for leading a team of customer service representatives to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve contracted client KPI's.
  • Develop and implement effective processes to improve efficiency and productivity.
  • Provide coaching and guidance to team members to ensure they meet their performance targets.

A competitive salary and benefits package are offered, including pension and opportunities for career growth and development.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. With a focus on customer satisfaction and teamwork, you will thrive in this role.

The estimated salary for this position is £50,000-£70,000 per annum, depending on location and experience.



  • Leicester, Leicester, United Kingdom Otis Full time

    Estimated Annual Salary: $72,000 - $92,000Job DescriptionIn this role as Call Centre Operations Supervisor, you will be responsible for managing a team of customer service representatives and ensuring that they provide exceptional customer service.Key ResponsibilitiesManage team performance to ensure quality customer call handling and prompt dispatch of...


  • Leicester, Leicester, United Kingdom Otis Full time

    Job TitleThis role involves managing a team of customer service representatives, ensuring they provide excellent service to clients while meeting contractual KPIs.ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and reduce call volumes.Train and coach team members to achieve sales targets and meet client expectations.Maintain...


  • Leicester, Leicester, United Kingdom Recruitment Pursuits Ltd Full time

    Job SummaryWe are looking for a Senior Call Centre Consultant who can provide exceptional customer service, identify business opportunities, and deliver a professional 360 recruitment service. If you have a strong work ethic and hunger to succeed, this could be the perfect role for you.Key Responsibilities:Develop and implement strategies to expand our...


  • Leicester, Leicester, United Kingdom Otis Full time

    Customer Service Leadership RoleSalary: £45,000 - £60,000 per annum + Pension + BenefitsThis is an exciting opportunity to join our team as a Call Centre Team Leader. As a leader in our customer service department, you will be responsible for managing the performance of your team, ensuring quality customer call handling and prompt dispatch of engineer...


  • Leicester, Leicester, United Kingdom Otis Full time

    As a Call Centre Team Leader at Otis, you will be responsible for managing the performance of your team to ensure quality customer call handling and prompt dispatch of engineer calls.Job Description:Manage team performance ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPI's.Prepare cover rota's for...


  • Leicester, Leicester, United Kingdom Tavistock Centre Full time

    Job Summary">We are seeking an experienced psychotherapist to join our team at the Tavistock Centre.">Key Responsibilities">">To carry a clinical caseload under supervision and undertake recognised specialist training that would lead to eligibility for BPC/UKCP registration as a psychoanalytic psychotherapist.">To supervise, teach, and train others in the...

  • Contact Centre Leader

    3 weeks ago


    Leicester, Leicester, United Kingdom CV-Library Full time

    Job Description: We are looking for a Contact Centre Leader to join our team in Leicester. As a key member of our management team, you will be responsible for leading and developing our customer contact centre team. The ideal candidate will have experience in leading, motivating, and developing high-performing teams in a call centre or office-based...


  • Leicester, Leicester, United Kingdom First Call Contract Services Full time

    Job OverviewFirst Call Contract Services, a specialist manufacturer and global supplier with 30 years experience within their field, is currently looking to recruit a Senior Maintenance Engineer for national clients.About the RoleThis permanent employment opportunity offers immediate interviews available. The ideal candidate will have technical, engineering...

  • Sales Professional

    4 weeks ago


    Leicester, Leicester, United Kingdom Inc Recruitment Ltd Full time

    We are seeking a motivated Sales Professional to join our team at Inc Recruitment Ltd. As a Sales Professional, you will be responsible for promoting our client's portfolio and developing new opportunities in the sales and marketing industry.The ideal candidate will have strong communication skills, customer service skills, and a competitive sales mentality....


  • Leicester, Leicester, United Kingdom Otis Full time

    About the RoleWe're seeking an experienced Call Centre Supervisor to join our team at Otis. In this role, you'll be responsible for leading a team of customer service representatives and ensuring they meet high standards of service delivery.Key ResponsibilitiesLead a team of customer service representatives to achieve sales targets and meet client...


  • Leicester, Leicester, United Kingdom Bluebird Care Full time

    We are seeking a dedicated Field Care Supervisor to join our team at Bluebird Care Market Harborough and Oadby. With a strong reputation in the local area, we pride ourselves on providing premium quality home care.About the RoleThe successful candidate will be responsible for ensuring safe, reliable, and compassionate care is provided to meet individual...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking an experienced Contact Centre Team Leader to join our team in Leicester, with a strong background in customer-facing leadership and data-driven decision-making.ResponsibilitiesLead a team of contact centre agents, focusing on customer satisfaction and retention.Develop and implement strategies to improve first-time call...


  • Leicester, Leicester, United Kingdom Project Start Recruitment Full time

    HVAC Operations Supervisor PositionWe are recruiting an experienced HVAC Supervisor to join our team in the Central Midlands region. As a key member of our operations team, you will be responsible for planning and leading HVAC Technician/Engineers across 100 sites, ensuring all services are completed to the agreed standard and complying with regulatory and...


  • Leicester, Leicester, United Kingdom CV-Library Full time

    Cover Supervisor Job DescriptionAs a Cover Supervisor, you will play a vital role in ensuring the smooth running of our primary schools in the Market Harborough area.You will be responsible for providing support to Key Stage 1 and 2 classes, covering classes and teaching identified groups as directed by the class teacher. This is an excellent opportunity for...


  • Leicester, Leicester, United Kingdom Tradewind Recruitment Full time

    We are looking for a passionate and experienced Science Teacher to join our team in Leicester city centre. This fixed-term contract opportunity offers a chance to make a real difference in the lives of students and contribute to their academic success.**Key Details:**Fixed-term contract until July 2025 - with potential extensionStart date: January...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Unlock Your Potential as a Contact Centre Team LeadHastings Direct is seeking an experienced Contact Centre Team Lead to join our expanding UK Retentions department. As a key member of our team, you will be responsible for building a culture of excellence within your team by providing clear guidance and ensuring colleagues understand their role in delivering...


  • Leicester, Leicester, United Kingdom Otis Full time

    Team Performance Management OpportunitySalary: £50,000 - £65,000 per annum + Pension + BenefitsWe are seeking a motivated and experienced Team Performance Management professional to join our team. As a key member of our customer service leadership team, you will be responsible for managing the performance of your team, ensuring quality customer call...


  • Leicester, Leicester, United Kingdom Dream Medical Full time

    Advanced Nurse Practitioner Prescriber WantedWe are seeking an experienced Advanced Nurse Practitioner Prescriber to join our team at the Urgent Care Centre in Derby. The successful candidate will be responsible for providing high-quality patient care and working closely with our medical professionals to deliver excellent healthcare services.The role is full...


  • Leicester, Leicester, United Kingdom NHS Full time

    Job OverviewWe are seeking a highly motivated and dynamic individual to fill the ST3+ Registrar position in our Cardiac Surgery Service at University Hospitals of Leicester NHS Trust. This opportunity allows for the consolidation of clinical skills in a centre with a strong track record of research and training.The successful candidate will work...


  • Leicester, Leicester, United Kingdom Mettler-Toledo International Inc. Full time

    Mettler-Toledo International Inc. is a global leader in precision instruments and services, renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. We are seeking a highly motivated Outbound Calling Representative to join our sales and service network, which is one of the most...