Customer Insight Analyst

2 weeks ago


Liverpool, United Kingdom Harnham Full time

Customer Insight Analyst

Harnham is seeking a skilled Customer Insight Analyst to join their team. As a key member of the organization, you will be responsible for driving customer satisfaction and improving the service offered to customers.

The Role:

As a Customer Insight Analyst, you will:

  • Perform analysis across customer behaviors and survey data
  • Provide insights to stakeholders to inform decision-making
  • Create reports or dashboards to present findings

Requirements:

  • Visualisation tool experience, preferably Power BI
  • SQL experience is desirable
  • Analytical mindset for data storytelling
  • Strong communication skills

Interview Process:

  • 1st stage - 30-minute chat with the hiring manager
  • 2nd stage - F2F task and presentation


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