Service Technician

2 days ago


Glasgow, Glasgow City, United Kingdom Gilson Full time

**Job Overview:** Service Technician - Life Sciences Industry

 

Gilson is seeking a highly motivated Service Technician to join our team in southern Scotland. The successful candidate will be responsible for providing excellent customer service and ensuring that our customers' pipettes are properly maintained and repaired.

 

The ideal candidate should have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

 

Salary Estimate: £28,000 - £32,000 per annum, depending on experience.

 

Benefits include a competitive salary, company car, private health insurance, and continual training and development opportunities.

 

The role requires overnight travel up to 50% of the time, so a valid driver's license and good driving record are essential.

 

Responsibilities:

  1. Perform calibration, maintenance, and repair on customer's pipettes at their premises.
  2. Use computer software to track all service activities and maintain accurate records.
  3. Communicate with customers via phone, email, and in-person meetings to ensure excellent customer service.
  4. Determine customer's service needs and coordinate with colleagues to ensure timely resolution.


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