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Regional Hospitality Manager

2 months ago

Truro, Cornwall, United Kingdom Sanctuary Group Full time
About the Role

We are seeking a highly skilled Regional Hospitality Manager to oversee the delivery of high-quality hospitality services across our portfolio of homes in Cornwall and South West England.

As a key member of our team, you will be responsible for ensuring the provision of cost-effective, standardized hospitality services, driving business efficiencies, and maintaining the highest standards of quality and compliance.

Your additional responsibilities will include monitoring income and expenditure, conducting quality assurance reviews, and managing the performance, development, and training of kitchen and domestic staff.

Key Responsibilities
  1. Develop and implement effective hospitality strategies to drive business growth and improve resident satisfaction
  2. Monitor and control costs, ensuring value for money and compliance with internal and external standards
  3. Standardize hospitality services across all homes, ensuring consistency and quality
  4. Manage and develop kitchen and domestic staff, providing training and support to ensure excellent service delivery
  5. Conduct quality assurance reviews to ensure compliance with internal and external standards
What We Offer

We offer a competitive salary, plus car or car allowance, and a range of benefits, including:

  • 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
  • Life assurance
  • Excellent training and development opportunities
  • Loyalty Award available
  • Contributory pension from Sanctuary Care
  • Access to a free 24/7 support service providing support including legal, financial, emotional, and medical advice
  • Exclusive discounts, wellbeing resources, recognition, and much more via "Sanctuary e-hub"
  • Criminal Records Checks are funded by Sanctuary Care.