Sales Floor Supervisor

3 weeks ago


Birmingham, Birmingham, United Kingdom Coach Full time
Senior Sales Associate

The Senior Sales Associate plays a vital role in ensuring a customer-centric approach on the sales floor, providing exceptional floor supervision and contributing to achieving store goals in sales, productivity, and service. This role requires utilizing Coach selling skills and Service training to meet personal sales and productivity goals, while delivering service that meets or exceeds expectations.

Key Responsibilities:
  • Understand how individual productivity impacts the store
  • Behave like a brand ambassador
  • Model sales behaviors taught in company sales training programs
  • Maintain high energy on the sales floor
  • Consistently achieve sales goals
  • Participate as a team member and encourage team to meet and exceed performance standards
  • Utilize all Coach Training initiatives to assist in developing the team
  • Assist management team on day-to-day tasks to ensure efficient operations of the store

Requirements:

  • Previous management experience in a luxury retail service environment preferable
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
  • Ability to communicate effectively with customers and team (both oral and written), manoeuvre sales floor and meet moderate stockroom lifting and store climbing requirements
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays


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