Commercial Support Apprentice

2 months ago

Bury, Borough of Bury, United Kingdom L'Oréal Full time
About the Role

We are seeking a highly motivated and detail-oriented Commercial Support Apprentice to join our team at L'Oréal. As a key member of our Professional Products Division, you will play a crucial role in ensuring exceptional customer service and support to our business partners.

Key Responsibilities
  • Provide timely and efficient support to customers and business partners through various communication channels.
  • Handle multiple contacts simultaneously while maintaining a high level of accuracy and knowledge.
  • Develop expertise on all customer touch points within L'Oréal Professional Products to answer questions and provide clear communication.
  • Identify and implement opportunities to improve service to customers and business partners, driving departmental efficiencies.
  • Contribute to the continuous feedback loop by acting on business partner feedback and supporting self-service initiatives.
  • Build strong relationships with stakeholders to communicate effectively at all levels of the business.
Requirements
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Excellent communication and prioritization skills, with the ability to adapt to changing situations.
  • Ability to challenge existing processes and suggest improvements.
  • Proficiency in Microsoft Office packages and experience with SAP is a plus.
  • Entrepreneurial spirit, curiosity, and a willingness to learn and grow.
  • Analytical and tech-savvy, with the ability to analyze data and turn it into actionable insights.
  • Self-motivated and proactive, with a strong sense of initiative.
  • Respectful and open-minded, with a passion for diversity and inclusion.
What We Offer

As a Commercial Support Apprentice at L'Oréal, you will have the opportunity to work with a global leader in the beauty industry, develop your skills and knowledge, and contribute to the success of our team. We offer a dynamic and supportive work environment, with opportunities for growth and development.

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