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Night Support Worker
2 months ago
We are seeking a compassionate and resilient Night Support Worker to join our Horn Lane Young People's service in Ealing. As a Night Support Worker, you will play a vital role in enabling our young people with particular needs to manage their tenancies and live independent lives of their choosing in the community.
Key Responsibilities- Building supportive, trusting relationships with our young people and creating a positive atmosphere.
- Working proactively with other members of the team to handle the service caseload and fulfil all administrative responsibilities.
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
- Providing support with daily living activities, including practical assistance to support customers to independent living budgeting, cooking, establishing a night time routine.
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
- Assisting in the recording and reporting of customer incidents.
- Managing customers files, obtaining and maintaining all relevant paperwork.
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
- Involving customers in the design, development and delivery of the service.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to as required.
- Being responsible for the handover of key information between shifts.
- Adhering to all other Look Ahead's policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Exudes a warm friendly presence and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised.
- Able to apply the right balance of care and support dependant on the needs of the customer.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.
- Is motivated towards excellence and improvement of personal performance with a can do attitude.
- Ability to cope positively with challenging and diverse behaviour.
- Ability to adhere to Look Ahead's professional boundaries policy.
Essential:
NVQ Level or equivalent with some previous relevant sector work experience
Desirable:
Working with young people
About UsLook Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
