Energy Expert

3 weeks ago


Southampton, Southampton, United Kingdom Utilita Energy Full time
Job Overview
We are seeking an Energy Expert to join our team at Utilita Energy. As an Energy Expert, you will be responsible for providing exceptional customer service and support to our valued customers.

About the Role
The successful candidate will have a positive attitude, excellent communication skills, and the ability to adapt to different customer contact channels. Previous experience in a customer-focused role is advantageous, but not essential. We offer a structured bonus scheme, career progression opportunities, and a range of benefits including 25 days annual leave and access to the Unmind wellbeing app.

Key Responsibilities
* Provide exceptional customer service and support through face-to-face interactions, live chat, and phone support
* Adapt to different customer contact channels, including face-to-face, live chat, and phone support
* Collaborate with local charities and organizations to make a difference in the community
* Sell our fantastic products to those who need them
* Handle PayPoint and Payzone transactions with finesse

What We Offer
* Competitive salary: £25,272 (Pro-Rata) £12,636 based on 20 hours per week
* Bonus scheme: personal and business elements
* Career progression opportunities
* Range of benefits, including 25 days annual leave and access to the Unmind wellbeing app

About Us
Utilita Energy is the energy company of choice for over 800,000 homes across the UK. We use the latest technology to give our customers more visibility and control of their energy usage than ever before. Our customers use around 11% less energy than the average bill-paying household.
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