ITIL Change Manager
2 weeks ago
Role: Change Manager
Salary: £45,000 - £60,000 per annum (Negotiable)
Location: Birmingham (Hybrid working)
We are currently seeking a skilled Change Manager to join our team at Jumar Solutions. The successful candidate will play a pivotal role in the day-to-day operation of our business, aligning with ITIL best practices and driving improvements in the delivery of the Change Management function.
The ideal candidate will oversee all aspects of Operational Change Management, from process governance through to ongoing improvements being implemented into the current process. You will be responsible for owning, promoting, and enforcing the Change Management process, ensuring that changes are logged, prioritised, categorised, assessed, authorised, planned, scheduled, and introduced in a controlled and coordinated manner.
- Proven experience of IT Change Management within a multi-client Managed Service Provider
- A customer-centric approach to achieve stakeholder satisfaction
- Strong analytical skills to assess client risk and impact of change
- Excellent communication skills to convey messages to stakeholders
- Experience with ServiceNow
- ITIL v4 Foundation Certification (desired)
This is a hybrid working role based in Birmingham, requiring the ability to commute to the city 2-3 times per week. If you are interested in this opportunity, please consider applying.
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