Event Operations Manager

4 weeks ago

Birmingham, Birmingham, United Kingdom Disrupt Talent Full time
Job Description

Disrupt Talent is seeking an experienced professional to fill the role of Event Operations Manager. This dynamic position requires a talented individual who can contribute to the company's continued growth and success in the industry.

Key Responsibilities:

  • Support the business and its stakeholders, and act as main point of contact, to ensure building operations and services, including H & S and Liaison for the organisation are delivered to the required standard, in a safe and welcoming environment, and within the agreed timescales and financial constraints.
  • Support with and manage business related projects both internally and externally.
  • Represent the organisation and point of contact for Group FM Contract Managers and estates, monitoring the service provision of both hard and soft services in relation to event delivery.
  • Liaise with the Group FM Contract Managers, prioritising building issues and concerns to ensure performance and operational needs meet the required standards and event critical deadlines and pre-tenancy reports are submitted to Event Management.
  • Attend regular venue update meetings with the Group FM Contract Managers and service providers to review service delivery, planned and compliance works, PPM statuses and energy consumption updates.
  • Analyse Event Debrief reports and Customer Feedback to influence performance of contract management and ensure operational needs are delivered to the required standards.
  • Contribute towards the organisations annual capital expenditure planning and programme.
  • Identify, prioritise and oversee small venue projects and ways of working for the organisation, negotiating and managing cost and ensuring all works are undertaken safely.
  • Provide a point of contact liaison for larger venue refresh or capital projects and non-event activity works to facilitate safe and secure access as required.
  • Lead on the organisations industry sustainability and energy initiatives and projects along with Group FM Contract Managers and Venue GM, identifying efficiencies and improvements, outlining clear financial, operational and environmental benefits.
  • Display a positive attitude towards sustainability throughout the business; to develop a fully integrated culture of environmental responsibility throughout all areas of the business and a proactive move towards being a carbon net zero business in line with local or national timescales.
  • Attend venue during event activity periods to monitor building functionality and service level performance standards, identifying recommendations and development plans toward venue improvements.

Requirements:

  • Thorough understanding of all aspects of contract and service delivery with proven experience of working / liaising with operational departments and suppliers.
  • Ability and experience of managing budgets.
  • Excellent communication skills both verbal and written; Strong relationship builder and assertive style, with good facilitation and influencing skills.
  • Driven and self-motivated to seek continuous improvements throughout the business, with limited supervision.
  • Ability to balance the commercial drivers of the business with operational and environmental drivers.
  • Able to adapt to a constantly changing and growing business environment.
  • Can think creatively, solve problems and understand the wider business as well as the detail.
  • Resilient and tenacious; calm under pressure.
  • Computer literate – Microsoft packages, Word, PowerPoint and Excel.
  • Health and Safety - Nebosh General Certificate part 1 and 2.
  • Ability to prioritise and deliver to challenging deadlines is crucial, as well as being able to work across several projects and to manage time effectively.
  • Client focused to deliver a first-class customer experience with venues that meet the unique needs of each event.
  • An investigative approach.
  • To be discreet and completely trustworthy.
  • Be able to work on own initiative and takes a pragmatic approach to decision making and at the same time consider the longer term and wider implications, well as with a working as part of a team.

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