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Strategic Customer and Commercial Leader

2 months ago

Birmingham, Birmingham, United Kingdom Newsom Consulting Ltd Full time
About the Role

We are seeking a highly experienced and skilled Strategic Customer and Commercial Leader to join our team at Newsom Consulting Ltd as a Director of Customer Experience and Revenue Growth. This is a critical role that will play a pivotal part in shaping and driving the company's strategic objectives as a key member of the executive team.

Key Responsibilities
  • Lead Business Success: As a Director of XC Trains and a member of the Executive team, you will be responsible for leading business success and acting as a leader and role model in line with business values & behaviours.
  • Customer and Commercial Function: You will lead the customer and commercial function to create a seamless experience for customers, delivering activity that enables customer satisfaction and revenue growth.
  • Strategic Planning: You will work effectively with peers to influence activity that supports improvements in the customer experience, continually develop improvements, and embed successful change projects.
  • Industry Collaboration: You will collaborate across the industry, establishing effective relationships with stakeholders to support delivery of the wider industry strategy.
  • Business Planning: You will support the business planning process to ensure strategy execution is based on robust data analysis and business insight, which drives operational performance, cost-control, revenue growth, and profitability.
  • Diversity and Inclusion: You will be an ambassador for diversity and inclusion, promote, and implement the company's Diversity Policy always.
  • Reputation and Values: You will uphold, safeguard, and promote the reputation and values of the organisation throughout all internal and external business relationships and activities.
Key Skills and Experience
  • Customer Strategy: You will have extensive experience of leading the design and delivery of effective customer strategies.
  • Strategic Thinking: You will have strong strategic thinking and customer focus, with a clear understanding of the operating environment.
  • Senior Leadership: You will have proven experience at a senior, strategic level, ideally in a multi-site, operationally focused business.
  • Commercial Astuteness: You will have high-level commercial astuteness and business judgement, ideally in complex contractual and political environments.
  • Analytical Skills: You will have strong analytical skills – ability to apply insight and analysis to complex problems, and make sound business judgements.
  • Executive Leadership: You will have experienced and comfortable working at Executive/senior levels contributing to and influencing wider business direction and decisions.
  • Leadership and Management: You will have experienced leader of people – builds, manages, coaches, and develops professional teams which deliver.
  • Communication and Influencing: You will have high-impact communication, influencing, and presentation skills. Experienced negotiator able to deliver results in challenging commercial, statutory, and political environments.
  • Stakeholder Management: You will have proven experience and success in stakeholder/relationship management – credibility and ability to work at all levels internally and externally.