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London, Greater London, United Kingdom Park Grand Hotels Full timeAbout Montcalm CollectionWe are a luxury hotel chain with a rich history and a commitment to excellence. Our hotels are located in prime locations throughout London, offering guests a unique and unforgettable experience.Job Title: Night SupervisorWe are seeking a skilled and experienced Night Supervisor to join our team at Piccadilly Townhouse. As a Night...
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London, Greater London, United Kingdom Park Grand Hotels Full timeAbout Montcalm CollectionMontcalm Collection is a luxury hotel chain in London, known for its elegant Georgian townhouses, heritage headquarters, and modern hotels. Our team is dedicated to providing an enduring welcome to our guests, with a focus on classic hospitality and timeless style.Job Title: Night SupervisorWe are seeking a skilled and ambitious...
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Night Supervisor
2 months ago
About Montcalm Collection
We are a luxury hotel collection that embodies timeless style and peerless service. Our properties are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in the city's story.
Our Vision
We strive to deliver exceptional guest experiences, foster a culture of excellence, and provide opportunities for growth and development. As a Night Supervisor, you will play a vital role in shaping our next chapter and contributing to our mission.
Key Responsibilities
- Ensure seamless guest check-ins and check-outs, providing a warm and welcoming experience.
- Conduct nightly security inspections to maintain a safe and secure environment.
- Master the Fire Evacuation procedure and implement it as necessary.
- Assist in training the night team and maintain accurate records.
- Attend necessary meetings and conduct monthly night meetings to discuss key issues and share best practices.
- Oversee public areas and the cashiers' desk, ensuring a high level of service during check-out.
- Review the shift and conduct handovers and briefings to ensure a smooth transition.
- Maintain technical knowledge and skills to stay up-to-date with industry developments.
- Manage the night audit operation to ensure accuracy and efficiency.
- Promptly respond to guest requests and queries, providing a high level of customer service.
- Update guest profiles with preferences and address feedback to ensure a personalized experience.
Requirements
- Excellent level of spoken and written English.
- Excellent communication skills.
- Supervisory experience, preferably in the hospitality industry.
- Ability to work independently and as part of a team.
- Approachable, professional, and an eye for detail.
- Knowledge of Opera.
- Previous experience in a 5-star property is desirable.
Eligibility
Candidates must be authorized to live and work in the UK. Visa sponsorship is not available for this role.
Equal Opportunity Employer
We are committed to diversity and inclusion, valuing the unique perspectives each individual brings. Our culture thrives on mutual respect, and we strive to provide a workplace free from discrimination and prejudice.