Customer Service Representative

3 weeks ago


Romford, Greater London, United Kingdom Redefined Ltd Full time
Retail Customer Advisor (Romford) - 30 hours

Company Overview

At Redefined Ltd, we're committed to delivering exceptional customer experiences. Our brand embodies the strength of our network and our mission is to provide better connectivity every day for every customer.

We're a diverse and inclusive team, and we value everybody for who they are and what they bring to the table. We support one another as we continue to deliver for our customers.

Job Responsibilities

  1. Understand each customer's needs and preferences
  2. Set the bar on coverage, reliability, and customer care
  3. Provide amazing experiences that make customers feel valued
  4. Achieve personal and store KPIs
  5. Match our products and services to our customers' needs and sell them our amazing state-of-the-art products and services
  6. Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
  7. Offer solutions to customers with general mobile or network queries

Typically working 5 days per week, including weekends.

Compensation and Benefits

  • £13.15 per hour
  • A brand new smartphone on an Unlimited data plan
  • On-target bonus of 25%, paid out monthly based on your store's performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Great training courses and career development opportunities

Qualifications

  • Experience in a customer-facing role
  • Awesome communication skills
  • Willingness to learn

Additional Information

We're committed to creating a positive and inclusive work environment where everyone feels valued and supported.



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