Guest Journey Ambassador

24 hours ago


Luton, Luton, United Kingdom Luton Borough Council Full time
Role Description
As a Guest Journey Ambassador, you will play a vital role in ensuring that our guests have a seamless and enjoyable experience at Luton Airport. You will be responsible for providing exceptional customer service and support to our guests, while also maintaining a clean, safe environment for our workforce, guests and all other stakeholders.

**Responsibilities**
  • Monitor the functionality assets, such as flight information displays and self-service kiosks, and report any malfunctions for prompt resolution.
  • Participate in ongoing training programs as required to stay updated on safety procedures, emergency protocols, and asset management best practices.
  • Stay up-to-date on airport policies, procedures, and airline information to provide accurate guidance to guests.

Requirements
• Strong interpersonal skills

• Ability to work in a fast-paced environment

• Awareness of The LLA Way

• Aviation/Airport processes

• Understanding of immigration rules and controls for entry into the UK.

• Emergency Procedures

• Ability to prioritize and adapt to a rapidly changing environment

• Organised and flexible


**Salary**

£27,000 - £30,000 per annum (dependent on experience)

**Benefits**
- Ongoing training and development opportunities
- Competitive salary and benefits package
- Opportunities for career progression and growth within the company


What We Offer

At Luton Borough Council, we offer a competitive salary and benefits package, as well as opportunities for career progression and growth within the company.

  • Luton, Luton, United Kingdom The Restaurant Group Ltd Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same?We're looking for a skilled Hospitality Ambassador to join our team at The Restaurant Group Ltd. As a key member of our front-of-house team, you'll be responsible for ensuring every guest has an unforgettable dining...


  • Luton, Luton, United Kingdom AccorHotel Full time

    At AccorHotel, we are committed to providing exceptional experiences for our guests. As a Customer Service Ambassador, you will play a vital role in ensuring that every guest has a memorable stay with us.What You'll Get:We offer a range of benefits to support your personal and professional growth, including:* Employee benefit card offering discounted rates...


  • Luton, Luton, United Kingdom AccorHotel Full time

    Are you a customer-focused professional looking for a challenging and rewarding role? Look no further than the Customer Experience Ambassador position at AccorHotel!In this role, you will have the opportunity to create lasting memories for our guests by delivering exceptional service and support throughout their stay.We offer:A salary range of $45,000 -...


  • Luton, Luton, United Kingdom London Luton Airport Full time

    Job OverviewWe are looking for a motivated and experienced Marketing & Brand Ambassador to join our team at London Luton Airport. In this role, you will be responsible for developing and implementing effective marketing strategies that drive business growth and enhance our airport's reputation.About the Job:Main Responsibilities:To act as a brand guardian...


  • Luton, Luton, United Kingdom Rank Group Full time

    About the RoleAs an Electronic Gaming Host you will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience.You will work hard to create a fun and engaging atmosphere...


  • Luton, Luton, United Kingdom Genting Casinos UK Ltd. Full time

    Estimated Salary: £28,000 - £32,000 per yearCompany Overview:Genting Casinos UK Ltd. is a leading gaming operator with a commitment to delivering exceptional customer experiences.As a Receptionist, you will play a vital role in ensuring the smooth operation of our premises, providing a warm welcome to guests and supporting our front-of-house...


  • Luton, Luton, United Kingdom Cineworld Cinemas Ltd Full time

    At Cineworld, we're committed to creating an unforgettable cinema experience for our customers. As a Food and Beverage Service Team Member, you'll play a vital role in achieving this goal by providing top-notch service and ensuring every guest leaves satisfied.Responsibilities will include operating the cash register, preparing food and drinks, and...


  • Luton, Luton, United Kingdom Grosvenor Casinos Limited Full time

    Casino Host Job DescriptionWe are seeking a talented Electronic Gaming Host to join our team at Grosvenor Casino in Luton. As a key player in our organization, you will be responsible for delivering outstanding customer service and creating lasting impressions on our guests.Your key responsibilities will include:Becoming familiar with regular customers'...


  • Luton, Luton, United Kingdom Luton Borough Council Full time

    About the RoleAt Luton Borough Council, we are committed to delivering exceptional guest experiences at our airport. As a key member of our Guest Experience Team, you will play a vital role in making travel safe, accessible, simple, and enjoyable for our guests.We are seeking a highly skilled and customer-focused individual who is passionate about providing...

  • Cabin Crew Ambassador

    4 weeks ago


    Luton, Luton, United Kingdom Wizz Air Full time

    About the RoleWe are seeking positive, energetic, and motivated candidates to join our Cabin Crew team as Flight Service Representatives.Key ResponsibilitiesFocus on both safety and customer care aspectsPerform on board and ground duties in a way to comply with the Company's policiesManage in-flight sales and cash handlingProvide exceptional customer service...


  • Luton, United Kingdom Whitbread Full time

    We love people, both our Guests and our team, and we want to make sure they are all looked after throughout their journey with Premier Inn and Whitbread. **Customer Complaints Advisor - Dunstable** Take the next step in your customer service career with Premier Inn at our Contact Centre in Dunstable. Be part of the dream team providing our guests with...


  • Luton, United Kingdom Sadie Best Western Full time

    **Responsibilities**: As **Receptionist**, you will provide a courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times. You will be responsible for greeting guests in a warm friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and...

  • Sales Assistant

    1 week ago


    Luton, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Luton Airport - Night Shift** Contract Type - Permanent Contracted Hours and Sales Assistant working pattern: FT - 3on and 3off working 9pm to 9am 38 hours per week PT - 3on and 3off working 9pm to 5am 26.25 hours per week - £11.50 per hour (£10 per hour plus £1.50 night shift premium) - 5.6 weeks annual leave - Subsidised...


  • Luton, United Kingdom The Rank Group Full time

    **Company Description** Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for. Our casinos are an exciting and rewarding place to...

  • Sales Assistant

    7 months ago


    Luton, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Luton Airport** Contract Type - Permanent Contracted Hours: P/T: 3 in and 3 off shift patterns 26.25 hours F/T: 37.5 hours per week working any 5 from 7 days Sales Assistant working hours will be offered between Monday to Sunday on either Morning or Afternoon shifts. Morning shifts from 3.30am to 14pm. Afternoon Shifts:...

  • Reservations Agent

    6 months ago


    Luton, United Kingdom Whitbread Full time

    Take the next step in your customer service career with Premier Inn at our Contact Centre in Dunstable. **Customer Service Advisor - Dunstable - Bookings Agent** Advance your customer service journey with Premier Inn at our Contact Centre in Dunstable. Join our dream team, crafting extraordinary guest experiences by turning calls into hotel bookings. Your...

  • Spa Therapist

    2 days ago


    Luton, United Kingdom Red Hot Careers Full time

    Temporary Spa Therapist Bedfordshire / Hertfordshire Situated on the Bedfordshire and Hertfordshire border this destination Spa sits on a plot that spans 1065 acres of parklands, gardens, woodlands and a 50 acre lake. Widely acclaimed as one of the finest spas in the area every spa experience and beauty treatment is highly unique. We are recruiting for...


  • Luton, United Kingdom Red Hot Careers Full time

    **Temporary Spa Therapist - Full Time or Part Time Hours Ongoing** **Bedfordshire / Hertfordshire** Situated on the Bedfordshire and Hertfordshire border this destination Spa sits on a plot that spans 1065 acres of parklands, gardens, woodlands and a 50 acre lake. Widely acclaimed as one of the finest spas in the area every spa experience and beauty...

  • Spa Therapist

    4 days ago


    Luton, United Kingdom Red Hot Careers Full time

    Temporary Spa Therapist Bedfordshire / Hertfordshire Situated on the Bedfordshire and Hertfordshire border this destination Spa sits on a plot that spans 1065 acres of parklands, gardens, woodlands and a 50 acre lake. Widely acclaimed as one of the finest spas in the area every spa experience and beauty treatment is highly unique. We are recruiting for...

  • General Manager

    4 weeks ago


    Luton, United Kingdom The Restaurant Group Ltd Full time

    General Manager  If you’re ready to take the helm of a thriving airport restaurant, we're on the hunt for a General Manager. Your goal is to is to boost profitability, and if you love the buzz of early mornings, our airport shifts start from the crack of dawn (hello, 3 AM!). With our variety of shifts, we promise a vibrant and ever-changing work...


  • Luton, United Kingdom Mamas & Papas Full time

    **Retail Store Supervisor / Team Leader**: **Stores**: **Luton (Mamas & Papas at NEXT)**: Mamas & Papas at NEXT Luton Retail Park Gipsy Lane Luton LU1 3JH **Overview**: Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping...

  • Sales Assistant

    2 days ago


    Luton Airport, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Luton Airport** Contract Type - Permanent; **over 18's only need to apply.** P/T:3 in and 3 off shift patterns 26.25 hours F/T: 37.5 hours per week working any 5 from 7 days Sales Assistant working hours will be offered between Monday to Sunday: Morning shifts from 3.30am to 2pm. Afternoon Shifts: 12pm to 12am - £10 per...


  • Luton, United Kingdom Grosvenor Casinos Full time

    Electronic Gaming Host - LutonCompany DescriptionGrosvenor is on an exciting journey of growth. It's a great time to join us.... More than ever, we're investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.We aim to excite and entertain all our customers, giving them a memorable experience...


  • Luton, United Kingdom Aqua Corp Full time

    As a Customer Services Specialist, you’ll be a Brand Ambassador, bringing our products and services to life with a fun approach while using your experience and expertise. You’ll help answer questions and offer speedy solutions through various contact methods to ensure our customers’ expectations are met and exceeded. You’ll help our customers every...


  • Luton, United Kingdom Guidant Global Full time

    Want to work for a fast-growing global Recruitment Outsourcing Company committed to creating a more inclusive world of work? A workforce solutions provider which supplies and manages talent for some of the world's biggest and most recognisable brands? Abusiness that is built on trust in its people and where all of them work in a flexible capacity? At...

  • Weekend Host

    1 week ago


    Luton, United Kingdom Steven Eagell Toyota Luton Full time

    The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers. We are currently expanding our business and are now offering an exciting opportunity...

  • General Manager

    4 weeks ago


    Luton, Bedfordshire, United Kingdom The Restaurant Group Ltd Full time

    If you’re ready to take the helm of a thriving airport restaurant, we're on the hunt for a General Manager. Your goal is to is to boost profitability, and if you love the buzz of early mornings, our airport shifts start from the crack of dawn (hello, 3 AM!). With our variety of shifts, we promise a vibrant and ever-changing work landscape.  At TRG, our...


  • Luton, United Kingdom Signature Aviation Full time

    **Customer Service Assistant - Front of House Meet and Greet, Signature Flight Support, Luton FBO**: Can you provide the 5-star experience and customer service to our VIP customers? Would you like to be the first face they see when they enter our facilities? If so, would you like to join our fantastic Luton Customer Service Team? We have a fantastic...


  • Luton, United Kingdom Charlotte Tilbury Full time

    **Beauty Expert, Luton Airport - NEW LAUNCH!** **Part Time & Full Time Hours available** **About the Charlotte Tilbury Brand** **About Your Role** A Charlotte Tilbury Travel Retail Artist serves as the beating heart of our travel retail spaces. Operating within the dynamic environment of airports and travel hubs, you play a pivotal role in bringing our...

  • Technical Trainer

    2 days ago


    Luton, United Kingdom Nationwide Platforms Full time

    We currently have 2 exciting opportunities within Nationwide Platforms as a Technical Trainer. As Technical Trainer you will be working with the Technical Trainer team covering the South area. As a Technical Trainer you will be responsible for technical skills development covering Nationwide Platforms fleet, specifically MEWP’s, Truck and Van Mounted...