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CRM Process Optimizer

1 month ago

Manchester, United Kingdom Pinsent Masons Full time
About the Role

We are looking for a highly skilled Senior CRM Executive to join our team. The successful candidate will have expertise in CRM technology, data management, and leadership, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Manage daily operations and guide CRM strategy to enhance business performance.
  • Lead our CRM training program, ensuring timely and effective training.
  • Contribute to a CRM strategy that supports client development and engagement.
  • Support system integrations, process automation, and enhancements.
Requirements
  • Proficiency in CRM technology to support all firm levels.
  • Management of efficient data processes for optimal business data.
  • Leadership of our CRM training program, ensuring timely and effective training.
  • Support for system integrations, process automation, and enhancements.
  • Contribution to a CRM strategy that supports client development and engagement.
  • Technical CRM knowledge, including data integration.
  • Experience in developing and delivering training programs.
  • Project management skills and a proactive approach to process improvement.
  • Strong collaboration and influence across the firm.
What We Offer
  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
  • Contributory pension of up to 5%.
  • Private healthcare policy.
  • Death in service cover (4 x base salary).
  • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
  • Cycle to work scheme.