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Facilities Operations Manager

2 months ago

Luton, Luton, United Kingdom Mcr Property Group Full time

We are seeking a seasoned Facilities Manager to lead our facilities operations in High Wycombe and other sites. The ideal candidate will have a strong background in hospitality, excellent organizational skills, and the ability to manage and motivate a team to maintain high standards of cleanliness and guest satisfaction.

Key Responsibilities:

  • Team Leadership:
  • Recruit, train, and supervise a team of housekeeping staff to ensure efficient and thorough cleaning services.
  • Foster a positive and collaborative team culture, promoting high levels of motivation and performance.
  • Schedule and organize staff assignments to meet guest expectations.
  • Quality Assurance:
  • Establish and enforce cleaning standards to meet or exceed guest expectations.
  • Conduct regular inspections of rooms and public areas to ensure cleanliness and adherence to established standards.
  • Address and rectify any deficiencies promptly.
  • Inventory Management:
  • Maintain accurate records of cleaning supplies and equipment.
  • Monitor inventory levels and reorder supplies as necessary.
  • Implement cost-effective practices to maximize efficiency.
  • Guest Satisfaction:
  • Collaborate with other departments to address guest concerns and ensure a positive overall guest experience.
  • Implement and maintain a guest feedback system, utilizing feedback to improve service quality.
  • Training and Development:
  • Provide ongoing training to housekeeping staff on proper cleaning techniques, safety protocols, and customer service.
  • Identify opportunities for professional development and career growth within the team.
  • Budget Management:
  • Assist in the preparation of the housekeeping budget.
  • Monitor and control departmental expenses to meet financial targets.

Requirements:

  • Proven experience as a Facilities Manager.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of cleaning chemicals, equipment, and techniques.
  • Familiarity with health and safety regulations.
  • Proficient in Microsoft Office.

Attributes:

  • Detail-oriented with a commitment to maintaining high standards.
  • Ability to work well under pressure and handle multiple tasks simultaneously.
  • Strong problem-solving skills and a proactive approach to addressing challenges.