Recycling Operations Manager Hertfordshire

4 days ago


Stevenage, Hertfordshire, United Kingdom Guidant Global Full time
About the Role

This is an exciting opportunity to join our team as a Recycling Operations Manager in Hertfordshire. As a key member of our small team, you will be responsible for managing multiple recycling centres and reuse shops across the county.

Main Responsibilities
  • To ensure compliance with all applicable legislation, including Environmental and Health & Safety requirements.
  • To promote continuous improvement in customer service, recycling performance, waste reduction, and reuse.
  • To travel around the county to provide visible leadership to remote teams and conduct frequent inspections relating to service provision and compliance.
  • To engage with the public in person, on the phone, and through written communication.
  • To investigate accidents, incidents, complaints, and customer inquiries, providing full and reasoned responses.
  • To challenge service users who may fraudulently access free public services.
  • To make reasoned and evidenced decisions on service provision during weekends on behalf of senior management.
  • To use initiative and creativity to solve complex problems within the framework of applicable legislation and council policy.
  • To maintain infrastructure, plant, and machinery at recycling centres.
  • To communicate effectively with contractors to ensure continuous service delivery.
  • To identify and place orders for goods and services related to the role and manage invoice payment approvals.
Requirements
  • Leadership and management skills in dealing with front-line staff.
  • Experience managing Health and Safety, preferably backed by a relevant qualification.
  • Proven ability to improve services by managing a team effectively.
  • The ability to interact with the public and communicate policies and legislative restrictions clearly, respecting Hertfordshire's diverse population.
  • Proven experience managing operations similar to recycling centres.
  • Daily access to a vehicle and the ability to travel across the county as required.
Salary Range

$32,000 - $45,000 per annum.



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