Customer Service Operations Specialist

6 days ago


Chichester, West Sussex, United Kingdom Universal Business Team Full time
Company Overview:
The Universal Business Team is a dynamic and family-run organization dedicated to delivering exceptional customer experiences. Our team is passionate about building strong relationships with clients, and we are seeking a motivated individual to join our ranks as a Customer Service Administrator.

Job Description:
This role involves acting as the primary point of contact for customers via phone and email. The ideal candidate will possess excellent communication skills, be able to handle multiple tasks efficiently, and remain calm under pressure. They will process orders, quotes, and inquiries swiftly and accurately, while also providing top-notch customer service. Additionally, they will engage in proactive sales activities, such as following up on quotes and inquiries, and support the external sales team to ensure targets are met.

Key Responsibilities:
  • Manage customer inquiries and issues through phone and email
  • Process orders, quotes, and inquiries efficiently and accurately
  • Support the external sales team to meet targets
  • Engage in proactive sales activities, such as follow-up on quotes and inquiries

Requirements:
We are looking for a quick learner who can efficiently handle multiple tasks under pressure. The ideal candidate will excel in customer interaction, have proficiency with Microsoft Excel and Outlook, and possess previous experience in a customer-facing role or a strong willingness to learn. A positive attitude and a desire to contribute to a team-focused environment are essential for this position.

Benefits:
This role offers a competitive salary of £20,000 - £26,000 per annum, plus company-wide quarterly bonuses. Other benefits include free parking and a bonus structure that rewards hard work and dedication. If you are a motivated individual who thrives in a fast-paced environment and is passionate about delivering top-notch customer service, this could be the perfect opportunity for you to grow and make a difference within our team.

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