Service Management Expert

4 weeks ago


Manchester, United Kingdom Department of Work & Pensions - Digital Full time
Lead Service Management Expert

We are seeking an experienced Service Management Expert to lead the delivery of high-quality IT services across various products and platforms. As the primary escalation point for business and supplier stakeholders, you will ensure high-level service satisfaction and address any issues promptly.

You will oversee the operational stability, robustness, and resilience of our live services, including defining and driving the ITSM strategy for data platforms, overseeing performance, patching, FinOps, and security.

About the Job

DWP is the UK's largest government department, helping people into work and making payments worth over £195 billion annually to support millions of people.

Key Responsibilities
  • Lead and facilitate the support of enterprise analytical, data platforms, and related IT products.
  • Oversee high-performing teams in a modern digital IT support environment.
  • Deliver to agreed service measures/KPIs or project delivery targets in a cost-effective and timely manner.
Requirements

To succeed in this role, you should have experience leading and facilitating teams, delivering high-quality results in a fast-paced environment, and developing continually improving service management policies, standards, and guidance.

Salary and Benefits

We offer competitive pay up to £77,740, a brilliant civil service pension with employer contributions worth 28%, flexible working hours, discounts, interest-free loans, professional development opportunities, and more.



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