Service Desk Analyst

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Dreams Ltd Full time
About the Role

We are seeking a highly skilled Service Desk Analyst to join our Technology team based in Loudwater, Buckinghamshire. As the face and voice of our Technology department, you will be responsible for managing service requests and incidents, ensuring our customers receive timely and effective support.

Key Responsibilities
  • Manage service requests and incidents through our service management tools, ensuring timely resolution and customer satisfaction.
  • Provide technical support to internal Dream's employees, troubleshooting level 1 and level 2 technical issues.
  • Participate in shift and on-call schedules, including evenings, weekends, and Bank Holidays.
  • Monitor internal IT functions and systems, identifying and escalating any issues to the line manager.
  • Establish cross-functional relationships with colleagues and stakeholders to ensure effective incident and request management.
What We Offer
  • Bonus scheme recognizing employee hard work and dedication.
  • Staff discounts on Dreams products and hundreds of other brands.
  • Buy-in schemes for extra holiday, private healthcare, and savings and loans.
  • Free onsite parking and wellbeing support through the Retail Trust.
  • Electric Car Scheme and enhanced maternity and paternity pay.
  • On-site gym and hybrid working arrangements.

We are a people-first culture, passionate about making work a special place to be. If you're passionate about technology and customer support, we'd love to hear from you.


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