Front Office Manager
2 weeks ago
Job Title: Front Office Manager
Job Summary:
The Best Western Plus Windmill Village Hotel, Golf Club & Spa is seeking a highly skilled Front Office Manager to join our team. As a Front Office Manager, you will be responsible for delivering exceptional guest service and ensuring the smooth operation of the front office department.
Key Responsibilities:
- Support the Front Office Manager in delivering quality of service and delivery of all services and facilities across the hotel.
- Support team members to collectively ensure achievement of Key Performance Indicators (KPI) and targets in all areas.
- Conduct regular team meetings with team members to discuss agreed areas of operational focus including service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
- Develop, in partnership with team members, service improvement and action plans arising from audits and/or observations.
- Co-ordinate service between departments for the smooth and efficient operation of each hotel.
- Establish guest satisfaction data and develop, with team members, appropriate improvement plans to address any shortfalls in service quality and/or delivery standards.
- Support the Front Office Manager on all staff matters, including recruitment, retention, employee relations, training & development, career development, and reward & recognition.
- Provide feedback and support development to all staff at hotel to recognise, incentivise and reward high performance.
- Identify staff training and development needs, where appropriate or immediately intervene to generate service, quality or staff improvement.
Requirements:
- Proven experience in front office with excellent problem-solving capabilities.
- Commitment to exceptional guest service with a passion for the hospitality industry.
Essential Skills:
- Ability to find creative solutions, offering advice and recommendations.
-
Front Office Operations Manager
3 weeks ago
Coventry, Coventry, United Kingdom https:jobs-redefined.cositemap Full timeWe are seeking a skilled Front Office Operations Manager to oversee the entire Front Office operation and maintain high standards.Key Responsibilities:Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front Office...
-
Front Office Operations Manager
3 weeks ago
Coventry, Coventry, United Kingdom Klarent Hospitality Limited Full timeKlarent Hospitality Limited is seeking a skilled Front Office Operations Manager to oversee the entire Front Office operation and maintain high standards.Key Responsibilities:Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that...
-
Senior Front Office Manager
1 week ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeWe are seeking an experienced and driven Night Manager to join our team at DoubleTree by Hilton Coventry. In this key role, you will be responsible for the smooth operation of the Front Office, ensuring exceptional customer experiences and maintaining high standards of service.Key Responsibilities:Assist the Front Office Manager in overseeing the entire...
-
Front Office Supervisor
4 weeks ago
Coventry, Coventry, United Kingdom Windmill Village Hotel Full timeFront Office Supervisor OpportunityThe Windmill Village Hotel, Golf Club & Spa is a dynamic family business seeking an experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring the smooth operation of our hotel.Key Responsibilities:Support the...
-
Front Office Supervisor
4 weeks ago
Coventry, Coventry, United Kingdom Windmill Village Hotel Full timeFront Office Supervisor OpportunityThe Windmill Village Hotel, Golf Club & Spa is a dynamic family business seeking an experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring the smooth operation of our hotel.Key Responsibilities:Support the...
-
Night Manager
2 weeks ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeJob DescriptionWe are seeking a highly skilled and experienced Night Manager to join our Front Office team at Doubletree by Hilton Coventry.Key ResponsibilitiesAssist the Front Office Manager in overseeing the entire Front Office operation to maintain high standards.Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous...
-
Front of House Operations Manager
6 days ago
Coventry, Coventry, United Kingdom Belgrade Theatre Trust (Coventry) Ltd Full timeBecome a part of the dynamic team at the Belgrade Theatre Trust (Coventry) Ltd and contribute your skills to delivering exceptional front-of-house experiences for our audiences.Key ResponsibilitiesManage front-of-house operations efficiently, ensuring smooth and effective service delivery.Maximise income from ancillary sales while maintaining legal...
-
Night Manager
3 weeks ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeJob Title: Night ManagerWe are seeking a highly skilled and experienced Night Manager to join our team at Doubletree by Hilton Coventry. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.Key Responsibilities:Assist the Front...
-
Hotel Operations Manager
2 months ago
Coventry, Coventry, United Kingdom Klarent Hospitality Limited Full timeHotel Operations ManagerKlarent Hospitality Limited is seeking a skilled Hotel Operations Manager to join our team. As a key member of our Front Office department, you will be responsible for ensuring the smooth operation of our hotel's front desk, guest services, and overall customer experience.Key Responsibilities:Assist the Front Office Manager in...
-
Hotel Operations Manager
2 months ago
Coventry, Coventry, United Kingdom Klarent Hospitality Limited Full timeHotel Operations ManagerKlarent Hospitality Limited is seeking a skilled Hotel Operations Manager to join our team. As a key member of our Front Office department, you will be responsible for ensuring the smooth operation of our hotel's front desk, guest services, and overall customer experience.Key Responsibilities:Assist the Front Office Manager in...
-
Night Manager
3 weeks ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeDoubletree by Hilton Coventry Job OpportunityWe are seeking a skilled Night Manager to join our team at Doubletree by Hilton Coventry. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards are maintained, and providing exceptional customer experiences.Key Responsibilities:Assist the Front Office...
-
Hotel Operations Manager
7 days ago
Coventry, Coventry, United Kingdom Windmill Village Hotel Full timeThe Windmill Village Hotel is seeking an experienced Front Office Supervisor to lead our front desk team. As a key member of our operations team, you will be responsible for ensuring exceptional guest service and driving revenue growth.Main Responsibilities:Support the Front Office Manager in delivering quality service and achieving targets.Conduct regular...
-
Night Manager
3 weeks ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeJob Title: Night ManagerJob Summary:We are seeking a highly skilled and experienced Night Manager to join our team at Doubletree by Hilton Coventry. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.Key Responsibilities:Assist...
-
Night Manager
1 month ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeJob Opportunity at Doubletree by Hilton CoventryWe are seeking a highly skilled and experienced Night Manager to join our team at Doubletree by Hilton Coventry. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.Key...
-
Night Manager
4 weeks ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeJob Opportunity at Doubletree by Hilton CoventryWe are seeking a highly skilled and experienced Night Manager to join our team at Doubletree by Hilton Coventry. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.Key...
-
Night Manager
4 weeks ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeJob Opportunity at Doubletree by Hilton CoventryWe are seeking a highly skilled and experienced Night Manager to join our team at Doubletree by Hilton Coventry. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.Key...
-
Night Manager
1 month ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeJob Opportunity at Doubletree by Hilton CoventryWe are seeking a highly skilled and experienced Night Manager to join our team at Doubletree by Hilton Coventry. As a Night Manager, you will be responsible for overseeing the Front Office operation, ensuring high standards of guest satisfaction, and promoting the hotel brand's loyalty scheme.Key...
-
Front of House Team Member
2 weeks ago
Coventry, Coventry, United Kingdom Gather & Gather Full timeFront of House Assistant OpportunityAt Gather & Gather, we're passionate about delivering exceptional customer experiences. As a Front of House Assistant, you'll play a key role in ensuring our customers receive top-notch service. Key responsibilities:Providing excellent customer serviceMaintaining a clean and tidy work environmentAssisting with stock...
-
Night Manager
4 weeks ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeUnlock Your Potential as a Night Manager at Doubletree by Hilton CoventryAre you a motivated and customer-focused individual looking to take your career to the next level? Do you have a passion for delivering exceptional guest experiences and leading a high-performing team? We're seeking a talented Night Manager to join our team at Doubletree by Hilton...
-
Night Manager
4 weeks ago
Coventry, Coventry, United Kingdom Doubletree by Hilton Coventry Full timeUnlock Your Potential as a Night Manager at Doubletree by Hilton CoventryAre you a motivated and customer-focused individual looking to take your career to the next level? Do you have a passion for delivering exceptional guest experiences and leading a high-performing team? We're seeking a talented Night Manager to join our team at Doubletree by Hilton...
