Operations Lead

5 days ago


London, Greater London, United Kingdom DELIVEROO Full time
Job Title: Operations Lead - European Markets

Estimated Salary: £60,000 - £80,000 per annum

Company Overview:

Deliveroo is a technology-driven company that transforms the way people shop and eat. We connect consumers, restaurants, shops, and riders to bring neighbourhoods to customers' doors.

Job Description:

We are seeking an experienced Operations Lead to lead our European care performance team. The successful candidate will be responsible for delivering high-quality customer service across multiple channels, working closely with global and local stakeholders to achieve targets.

  • Own and manage day-to-day performance of all European service queues for customers, partners, and riders.
  • Create business insights, KPIs, and targets to measure Care performance.
  • Lead on projects and initiatives to transform performance across a wide range of KPIs.
Required Skills and Qualifications:

The ideal candidate will have 5+ years of experience as an Ops Manager in a customer service environment, with 2+ years of managing vendor performance. They should be able to prioritise effectively, communicate fluently in English and French, and have knowledge of CRM systems and BI tools.

Benefits:

At Deliveroo, we prioritise our employees' welfare and offer a range of benefits, including healthcare, well-being support, parental leave, pensions, and generous annual leave allowances.


  • Operations Lead

    2 weeks ago


    London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Operations Lead RoleA competitive salary of £55,000 - £60,000 awaits an exceptional Operations Lead to drive business growth for a leading Health and Wellness Technology Brand in the UK. Reporting directly to the founder, this dynamic position offers direct progression to Head of Operations as the team expands.This high-performing operations lead will be...

  • Operations Lead

    3 weeks ago


    London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Company Overview">Harmonic Operations is a pioneering Health and Wellness Technology Brand in the UK, dedicated to empowering individuals to perform better through advanced recovery products. With a global customer base and a mission to make recovery a third dimension of fitness and training, we're scaling rapidly and seeking an experienced Operations Lead...


  • London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Job OverviewThis position reports directly to the founder and offers direct progression to Head of Operations as the team expands. As a high-performing operations lead, you'll be responsible for managing end-to-end supply chain, overseeing company operations, and collaborating with cross-functional teams to streamline processes.


  • London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    About Harmonic OperationsWe're a certified B Corp, dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds.As a leading Health and Wellness Technology Brand, we're committed to helping people feel and perform better. Our mission is to make recovery a third dimension of fitness and...


  • London, Greater London, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time

    **Company Overview:**Reinvigoration is a leading operations transformation consultancy that helps continuous improvement and operations leaders shape, scale, certify and sustain Operational Excellence.We provide expert guidance, assets, learning, and hands-on transformation support to organisations for every step of their Operational Excellence journey.The...

  • IT Project Lead

    2 weeks ago


    London, Greater London, United Kingdom AXA Group Operations Full time

    Job Title: IT Project LeadA career opportunity has arisen for a skilled Senior IT Project Lead to join AXA Group Operations.About the Role:Plan, manage and deliver technical projects on time, within budget and to the required quality standards.Direct a team of technical staff in scoping, designing and implementing work.Manage relationships with stakeholders...

  • SEO and PPC Lead

    1 month ago


    London, Greater London, United Kingdom Motability Operations Full time

    Motability Operations is committed to delivering exceptional customer experiences through innovative digital marketing solutions. As our SEO and PPC Lead, you will play a critical role in driving business growth by developing and executing effective SEO and PPC strategies. With a strong focus on analytics and reporting, you will work closely with...


  • London, Greater London, United Kingdom Motability Operations Full time

    Motability Operations is seeking a highly skilled Stakeholder Engagement Lead to join our team. As a key member of our Public Affairs and Stakeholder team, you will play a critical role in supporting the development of relationships with industry and disability groups.Job Description:In this role, you will work closely with the Head of Public Affairs and...


  • London, Greater London, United Kingdom Motability Operations Limited Full time

    Motability Operations Limited is seeking a skilled Proposition Development Lead to join our operations team. This role involves developing and implementing effective go-to-market strategies, managing complex projects, and ensuring alignment with business objectives.The successful candidate will have a deep understanding of customer needs, market trends, and...


  • London, Greater London, United Kingdom Numan Operations Limited Full time

    About NumanTransforming Healthcare TogetherWe're on a mission to empower people to take control of their health, and we're seeking a skilled leader to join our team. As Head of Commercial Digital, you'll play a critical role in overseeing the day-to-day operations of our obesity program.Our platform integrates diagnostics, medication, supplements, digital...

  • Commercial Lead

    2 weeks ago


    London, Greater London, United Kingdom Motability Operations Ltd Full time

    About the RoleWe are seeking an experienced Commercial Lead - Service Delivery to join our team at Motability Operations Ltd. In this role, you will be responsible for driving commercial growth and optimizing our service delivery and maintenance operations, ensuring that our customers receive exceptional value and a seamless experience.Your Key...


  • London, Greater London, United Kingdom Tether Operations Limited Full time

    Tether Operations Limited is seeking a highly skilled Financial Operations Specialist to enhance organizational efficiency and lead the development of streamlined processes with a strong emphasis on financial operations.The ideal candidate will excel in creating and implementing robust workflows, leveraging technology to optimize financial and operational...

  • AML Compliance Lead

    3 weeks ago


    London, Greater London, United Kingdom Tether Operations Limited Full time

    Job SummaryWe are looking for a highly skilled Head of Anti-Money Laundering (AML) to join our team at Tether Operations Limited. As a key member of our compliance department, you will be responsible for developing and implementing effective AML strategies to mitigate financial crime risks. Your expertise will help us maintain a strong reputation in the...


  • London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Showroom LeadershipIn this pivotal role as a Sales Lead for our London showroom, you will spearhead the sales team's efforts to deliver exceptional customer experiences, drive revenue growth, and reinforce our brand's position as a leader in the luxury interiors market. Key responsibilities include developing strategic sales plans, fostering strong client...


  • London, Greater London, United Kingdom Motability Operations Ltd Full time

    Job SummaryWe are seeking a skilled SEO and PPC Campaign Lead to join our team at Motability Operations Ltd. As a key member of our marketing department, you will be responsible for leading the development and execution of SEO strategies to improve visibility and drive traffic. This includes keyword research, on-page optimisation, and link building. You will...

  • Technical Lead

    3 weeks ago


    London, Greater London, United Kingdom Tether Operations Limited Full time

    Company OverviewTether Operations Limited is a rapidly expanding company, operating entirely remotely and uniting talent from every corner of the globe. Our mission is to lay the groundwork for a decentralized future that reshapes industries far beyond the realm of stablecoins.


  • London, Greater London, United Kingdom Numan Operations Limited Full time

    About NumanWe're a leading health-tech company dedicated to empowering people to take control of their well-being. Founded in 2018, our mission is to transform the healthcare landscape through innovative solutions.We're looking for an exceptional leader to oversee the day-to-day operations of our obesity program.Collaborate with cross-functional teams to...


  • London, Greater London, United Kingdom Numan Operations Limited Full time

    Driving Business Success in a Rapidly Growing Healthcare CompanyAs Head of Commercial, you'll play a critical role in helping Numan Operations Limited achieve its mission to empower people to take control of their health.We've built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations....


  • London, Greater London, United Kingdom Tether Operations Limited Full time

    Unlock Your Career with Tether Operations LimitedWe are a fast-paced and innovative company, pioneering a global financial revolution through cutting-edge solutions. Our products empower businesses to seamlessly integrate reserve-backed tokens across blockchains.About the RoleWe are seeking an experienced writer to lead our technical documentation efforts...


  • London, Greater London, United Kingdom Tether Operations Limited Full time

    About the RoleWe are looking for a talented Multimodal AI Development Lead to join our team at Tether Operations Limited. The successful candidate will be responsible for developing and executing a strategy for creating multimodal AI models that set new industry standards.This role requires a strong background in AI research and development, with experience...